FAQ- Email Composer

If you ever find yourself handling the same questions from customers, or repeating yourself to team members, colleagues or pupils in your emails, then FAQ literally has the answers for you.

With FAQ, you can easily respond to common types of query with a customised email in just a few seconds.

FAQ is an “Email Composer” which holds the answers to the questions your customers most often ask. It also holds a range of opening and closing phrases  to match the tone of the enquiry, and images, maps or diagrams you may need. All included by simply checking a button.

Every single user review for FAQ has been 5-stars. Here are some examples from our US users…

★★★★★ “Must-have app for business” – Steve Kay

★★★★★ “Elegant to use…setup was a breeze.” – Jeremy Neas

★★★★★ “Slick, professional, right on the mark” – tahster

★★★★★ “Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence” – J Saulter

★★★★★ “Totally awesome!!. I searched for months and bought other apps before finding this jewel !…” – UH60Av8or

★★★★★ “When I bought this, I needed it for emails, but didn’t realize then all the other uses I could put it to. Thanks so much!” – PiecatGirl

In this video we explain how FAQ works, and then show it being used to answer a complex customer email with a few clicks.

  • Build up your reply emails from a series of answers, and opening and closing phrases.
  • Copy and paste Images, maps and diagrams from other apps or the photo library.
  • Customises your reply far better than prewritten emails (though FAQ can hold those for you, too.)
  • Edit and reorder material easily, to update information or change the order it appears in your reply.

We often now choose to answer support emails from our iOS devices instead of our PC or Mac, as it is so much easier with FAQ. It really cuts down on the repetitive grind of typing the same information over and over, allowing us to spend our support time more effectively.

Please let us know by email if you need help, have any questions, or have any requests for future enhancements. We are always happy to hear from you.

icon4FAQ Email Composer works with iPhone 5s,5,4s, 4, iPod touch, iPad and iPad mini, and is available now on the App Store.

2 Responses to FAQ- Email Composer

  1. Pingback: For Managing Customer Service On The Go, There’s An App For That | Happy Customer

  2. Pingback: 9 Customer Service Mobile Apps worth Trying

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