If you ever find yourself handling the same questions from customers, or repeating yourself to team members, colleagues or pupils in your emails, then FAQ literally has the answers for you.
With FAQ, you can easily respond to common types of query with a customised email in just a few seconds.
FAQ is an “Email Composer” which holds the answers to the questions your customers most often ask. It also holds a range of opening and closing phrases to match the tone of the enquiry, and images, maps or diagrams you may need. All included by simply checking a button.
In this video we explain how FAQ works, and then show it being used to answer a complex customer email with a few clicks.
- Build up your reply emails from a series of answers, and opening and closing phrases.
- Copy and paste Images, maps and diagrams from other apps or the photo library.
- Far more customisation than prewritten emails (though FAQ can hold those, too.)
- Edit and reorder material easily, to update information or change the order it appears in your reply.
We often now choose to answer support emails from our iOS devices instead of the PC or Mac, as it is so much easier with FAQ. It really cuts down on the repetitive grind of typing the same information over and over so we can spend our support time more effectively.
Please let us know by email if you need help, have any questions, or have any requests for future enhancements. We are always happy to hear from you.