TextShot Support Page

ios-7-logoSome users are experiencing a problem texting to groups from iOS7. We believe this issue affects all group messaging apps, and is not attributable to a bug in TextShot. Apple have been made aware of the issue.

The cause is thought to be the code which decides whether to send using SMS or iMessage. If this problem affects you, please try turning off iMessages in Settings before sending to a larger group, as some users report that this will allow it to work.

We apologise for the inconvenience, and hope that Apple will make a fix available soon. I am afraid we are in their hands until an update is released.

TextShot is designed to group SMS and iMessages, using a similar look and feel to our popular “MailShot” group email app.

You can create groups from your contacts,  from address book groups, or using a contact checklist. You can choose mobile numbers or email addresses (for iMessages) from those contacts, or enter new ones manually.

A big difference from MailShot is that messages are sent from within the app, as it is not possible to create “group contacts” for messages in the way we do for MailShot.

You send a message by selecting a group and (optionally) a text message, then tapping the TextShot logo to send.

You can find a walkthrough on using TextShot for the first time in our User Guide.

General advice

On iPhone, be sure to turn MMS messaging off, to avoid inadvertent charges and other issues.

Problems And Solutions

TextShot and Privacy settings
I can’t send SMS messages
I can’t send to more than 10 (or 20) contacts
If anyone in the group replies, everyone in the group receives it
Some recipients received a blank or non-readable text, or didn’t receive it.
Why do some groups or contacts appear in red?
How do I exclude someone temporarily from a group?
Why does one of my groups appear as “Groupname (x of y)” ?
How do I enter text directly (instead of using a preset?

Tips

How large can my group be?
I cant see all my phone numbers.
How do I add an email address to the group
Can I share groups between devices?
How do I duplicate groups?
How do I delete groups?
Where can I learn more about how iMessage and SMS work?

Upgrading

What is the difference between the two versions of TextShot?

Problems And Solutions

TextShot and Privacy Settings

iOS6 and above will request your permission before any app can access your personal information, such as contacts or photos stored on your device. If you deny permission, TextShot will be unable to read your contact information to create groups with.

You can change access permissions from the “Privacy” page of the “Settings” app on your device. Select “Contacts”, then enable the switch marked “TextShot” to allow it access.

NOTE: your contact’s data is never sent to us, everything happens entirely on your device.

I can’t send SMS messages

iMessages can be sent from iPhone, iPad and iPod touch, but only iPhone can send SMS messages.

Disable the “MMS Messaging” option on the Messages page of the Settings app, so that SMS is used instead.

If you have a problem, we suggest you start with small groups, and then try larger groups. Try sending an SMS to a single contact, directly from Messages. If you are unable to do that successfully then you have a problem with the SMS configuration on your device, and will need to contact Apple for assistance.

If any contact in your group has an iOS device with iMessage, the Messages app may attempt to send to the entire group as an iMessage and those without iOS may not receive it. Disable “MMS Messaging” (as described above) to prevent this.

If you are still using iOS5 on iPhone, you may need to disable iMessage, MMS and Group Messaging switches in the “Messages” section of the Settings app on your device to be able to send SMS messages.

I can’t send to more than 10 (or 20) contacts.

MMS can only be sent to up to 10 people on an iPhone4, and 20 on an iPhone 5 or 5S , to send to larger groups you should use SMS or iMessage.

iOS7: To disable MMS messaging, go to the “Messages” section of the Settings app on your device and disable “MMS Messaging”.

iOS6: To disable MMS messaging, go to the “Messages” section of the Settings app on your device and disable “Group Messaging” and “MMS”.

If anyone in the group replies, everyone in the group receives it.

This is caused by “Group Messaging” on iOS6. If you do not want this, go to the “Messages” section of the Settings app on your device, and disable the switch for “Group Messaging”.

Some recipients received a blank or non-readable text, or didn’t receive it at all.

If your recipient has an older device, and your message contains an character that it cannot display (which may include language accents) it may refuse to display all or part of the message.

If you have this issue, stick to letters a-z , digits and punctuation when sending to less-capable devices.

Why do some groups or contacts appear in red?

A contact will be highlighted in red when it’s details cannot be found in your address book, this is to bring changes to your attention so you can update the group if you wish.

If a group contains a red contact, that group will also appear in red on the groups page.

How do I exclude someone temporarily from a group?

Photo 220

You can temporarily exclude a contact from a group by clearing the checkmark against their name, on the page that lists the members of the group.

This is very useful for managing a group that often changes, such as a sports team or music or drama group.

The circle and checkmark icons on the bottom bar, clear or set all the checkmarks.

Why does one of my groups appear as “Groupname (x of y)” ?

A number is usually shown after each group name on the Groups page, showing how many contacts it contains. For example, a group of 6 would appear as “Groupname (6)”.

If only some of the contacts are selected (using the checkmark system) then it will be shown as “Groupname (4 of 6)”, to show that that only 4 contacts from the 6 will be included when you send a group message.

How do I enter text directly (instead of using a preset?)

Simply tap “X” on the “text” line on the title page. Now no text will be inserted when you create a message.

Tips

How large can my group be?

If you are using SMS this is limited by your device and carrier, rather than the app. We estimate that you should in theory be able to send to groups of 100 on iPhone 3G, 200 on iPhone 3GS and 350 or more on iPhone 4 and above, unless your carrier limits this.

If you are using MMS the limits are much lower, see the article above on this.

I cant see all my phone numbers.

Photo 417

By default, only numbers labelled as Mobile or iPhone in your contacts will appear on the contact page. You can toggle the display of phone numbers with other labels using the landline-shaped button on the bottom menu bar.

That button is lit when all numbers will be displayed.

How do I add an email address to the group (to use in iMessages ?)

Email addresses are not displayed by default on iPhone (as it is best to use a mobile number when you have it), but it may sometimes be useful to identify a contact with iMessage. Display of email addresses on the “contact details” or “add from checklist screens” is toggled using the envelope-shaped button in the bottom menu bar.

That button is lit when emails will be displayed.

On iPhone this button will reset whenever you change screens. If you would prefer that this did not happen, an option is provided on the “TextShot” page of the Settings app on your device to disable this behaviour.

Can I share groups between devices?

Not automatically at the moment. iCloud is not 100% reliable at the moment for the sort of data we would need to share (it’s okay-ish for contacts, keys and documents, but we want to share a database). Apple have promised to improve on this, and we will be monitoring progress closely.

However you can copy groups manually using iTunes File Sharing, like this:

  1. Connect the device with the data you wish to copy, and open iTunes.
  2. Now select the device in the drop down list.

Image 07-05-2013 at 16.56

  1. Select “Apps” in the menu bar
  2. And scroll the whole page down to the “File Sharing” section

Image 07-05-2013 at 17.00

  1. Select TextShot or TextShot Pro from the list of apps at the left of the screen (whichever contains the data you want to copy)
  2. Then click and drag these three .plist files to a folder on your desktop (or somewhere else safe)

thirdtext2

Now its just a matter of reversing the process to copy the files to your second device.

  1. Ensure that TextShot or TextShot Pro is installed on your new device, then reboot that device (so the app is definitely not running.)
  2. Repeat steps 1 through 5 for the new device…
  3. Drag the files you previously saved into the window for the new device.

How do I duplicate groups?

Photo 422

You can duplicate a group from the page that lists your groups- just tap “edit” on the top menu bar, then drag the group you want to copy onto the red bar at the bottom of the list. This will create a duplicate.

How do I delete groups?

Tap “Edit” at the top of the groups page, then select the red “-” next to the group you want to delete. (Or swipe from right to left across the group’s name in the list.)

In both cases, you confirm the change by tapping “Delete”.

Where can I learn more about how iMessage and SMS work?

Apple’s support website has more information on iMessage.

A useful tip is that a message appears in a green bubble when it was sent using SMS (or MMS) and in blue when it was sent using the iMessage service.

TIP If a message sent with iMessage fails to arrive successfully within five minutes or so,  devices that can send SMS will attempt to resend it using SMS.

Upgrading

What is the difference between the two versions of TextShot?

Two versions are available-

TextGroup Icon1024rTextShot Lite is free to try, and will send to two groups of up to four contacts, with two different message presets. You can upgrade the free version of TextShot with an easy in-app purchase to remove these restrictions.

TextGroup Pro1024rTextShot Pro is not restricted in number or size of groups, and number of text message presets.

NOTE: These two apps are considered as separate purchases on the App Store. Please be careful not to purchase both, or the App Store will charge you twice.

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