MailShot Support

We want you to have a great experience with MailShot,  so we put this page together to give answers to the questions we most often receive. You should find anything you are looking for here, or in our MailShot User Guide.

If you are still stuck,  please send us an email from the “Support” button provided on the title page of the app itself.  This includes useful information about your device, which can help us identify and solve your problem more quickly.

If you’d like news about developments with MailShot whenever we update, or discover a useful tip,  just drop us an email to with the subject “subscribe”, and we’ll be happy to add you to our mailing list. We keep the mail frequency down to only a few times a year,  and you can unsubscribe at any time.

Brief instructions for using MailShot

  • Create a group, and give it a name. Add contacts to it using the “+” button or the “Import” menu. Tap “Update” to save it out.

Then there are lots of different ways to send email to this group:

  • To create an email, select the group, then tap “Send Email Bcc:” or “Send Email To”.
  • To forward an email tap the group name then “Copy to clipboard”. Now switch to your email app, and long-press  in the address line of your email to paste the group into the address line.
  • You can share documents, photos and weblinks directly from many apps by tapping the Share button in those apps, then selecting the MailShot icon.

This video walks you through creating a group, sending to MailShot groups, adding photos and documents, forwarding email to a group and sharing documents to a group from other iOS apps.

Problems And Solutions

How can I sort the members of a group ?
Why isn’t everyone in my group receiving the email ?
See who is included before you send
How do I send attachments to MailShot groups?
I get an error message from my server when sending mail !
What can I do about sending limits?
Why do some contacts or groups show up in red?

I can’t find a group that MailShot created in my address book
Selecting which address book MailShot saves group contacts to

Importing and Exporting

See this page in the User Guide for many different methods available for adding contacts.

Sharing MailShot groups between devices
Importing Address Book Groups
Importing a list of contact names and email addresses
Duplicating a group
Merging groups
Splitting groups
Restore a deleted group
Sharing a group to someone else
Moving MailShot data to another device
Moving MailShot data between MailShot and MailShot Pro
Sending or printing a list of the contacts in a group
Turning manually-added contacts into real contacts in your address book


How do I upgrade ?
Do I have to pay twice if upgrade again ?
What is the difference between MailShot and MailShot Pro ?


Allowing MailShot to access your contacts
How do I rename, delete or reorder groups ?
How can I remove , or edit contacts in a group?
How can I hide email addresses to protect privacy ?
How can I prevent people doing “reply all” to everyone?
How can I change which email account MailShot sends from?
How can I send mail to a MailShot group from a Mac ?
Can I send mail to a MailShot group from the Gmail iOS app ?
How can I send several photos at a time to a MailShot group ?
How do I turn sound effects on or off ?

Problems And Solutions:

How can I sort the members of a group ?

iCloud requires automatic sorting, and group members are now automatically ordered by surname (which was requested by many users in the past)

If you prefer to sort based on the entire name, as before, enable the option to “Sort On Full Name” on the Mailshot page of the Settings app.

Alternatively, there is an option to “Show surname first” which displays the name used for sorting (typically surname, first name). This can be found on the Mailshot page of the Settings app.

If you really need members in an arbitrary order– such as players in a team, sorted by player number, place a number at the start of their Sort field. For members that were added manually, you can edit the Sort field for each member by selecting them from the list in Mailshot.

If the members were added to MailShot from your address book…

  1. Temporarily turn off your synchronised address books in “Mail,contact calendars” in the Settings app (this is found in “Contacts”, in Settings for iOS 10) and remove them from your device.
  2. Tap each member in MailShot, entering the desired information in the Sort field
  3. Turn the address books back on.

Why isn’t everyone in my group receiving the email?

It is possible that you may have exceeded the per-email (or per-day) contact limit for your email provider, which is most often 100 contacts per email. Here is how to split a group into several smaller groups.

If you are using a Gmail account you may receive bounce emails for every address in a group, with a note that they think the email may be spam. This may be due to the content of your email. In this case we advise users to try sending from a different email account, such as the account they often get with their device. This will have no such problems.

Occasionally the cause is a problem with the receiving server, or they have spam prevention policies to reject email that has been sent to lots of people at once.

It is also worth asking people who say they did not receive your email to check their spam filter.

NOTE: If you would like a group to test with, create a test group in MailShot containing these three addresses: and support3@solubleapps.comSend an email with that group in the “to” line, and a quick note describing any problem you are trying to solve. We will be happy to take a look for you and report back.

Seeing who is in a group, before you send

When you send from the MailShot app or Contacts, all contacts in the group will be added to the address line.

You can remove one or more contacts before you send, tap the address line (to expand it) then delete.

I get an error message from my server when sending mail

There are a few possible causes of an error message.

The app you are sending from– Try sending from the MailShot app itself- (remember that you need a new sending method in iOS9.)

Exceeding the limits of your mail provider as to group size, number of contacts per day, or message size. See here for further information.

Mistyped, or out-of-date address information (this is especially likely if you entered the addresses manually, rather than selecting them from your address book). If you receive an “undelivered email” message read it carefully, as it will normally tell you exactly which email address caused the problem. Send it to us if you are stuck and we will interpret it for you. TIP We have seen some email services (Yahoo!,  for example) reject an entire email if it includes an incorrect address on their domain, so be particularly careful to check the accuracy of all addresses on your own provider’s domain.

What can I do about sending limits?

To prevent spam, many email providers restrict how many contacts you can address with a single email, and/or how many people you can contact within a set time period. This can vary from provider to provider.

The limit is 100 from iOS for most common providers, including Gmail*, Hotmail, and Yahoo!, but AT&T only allow 50, and Lycos only allow 25 the last time we looked. (See here for current limits on daily rates and email limits from various providers.)

As a 100 contact limit is quite common, MailShot pops up a warning box whenever you create a group larger than that. (If this limit is not relevant, you can disable these warnings from the MailShot page of the Settings app on your device.)


There are a few possible solutions if a limit is an issue…

Consider changing your email provider to an account with more generous limits. (You can use this additional account alongside your existing one, your device can easily manage multiple email accounts, and show them as though they were a single account.)

As of 2017 have started allowing 500 contacts per email/ 1000 per day, so this is what we recommend.

You can obtain higher limits from paid services such as, starting with 500 contacts per email/ 2000 a day for $10 a year.

TIP You can select which account you are sending from, with a tap on the “Cc/Bcc.From” line in the Mail app. You can change the default sending address from the Mail page in the Settings app.

For help splitting MailShot groups into smaller groups- see Splitting MailShot groups.

Sending attachments to MailShot groups

In the email compose window, you can insert a photo or video by tapping where you want to add it, and holding for a second or two. A black pop-up menu will appear. Tap the right-facing triangle and select “Add Photo or Video”.

You can also add documents directly from iCloud Drive and Dropbox, by tapping once more on the triangle.

On iPad, both of these functions can be performed with shortcut buttons above the keyboard.

Why do some contacts or groups show up in red?

When MailShot spots an address that is no longer present in your device’s address book, it will be highlighted in red to draw your attention to it, in case an email address needs to be updated.

Any group that contains red contacts, will also appear in red on the Groups page.

Email will still be sent to both red and black contacts.

NOTE Contacts that were added manually will not appear in red, as the app does not expect to find them in your address book.

I can’t find a group that MailShot created in my address book

NOTE: Usually that is correct, as this is not how you send group email from iOS (it cannot send to that sort of group from the Mail app). Please use one of the other methods to send group email.

The “Create group Contacts” switch on the Mailshot page of the Settings app enables a feature where MailShot writes a special contact to your address book containing a string of email addresses, whenever you tap “Update” on a group.

You would use this special contact for sharing your groups to non-iOS devices.

If you still cannot find it, that switch is enabled, and you have tapped “Update” on the group…

Photo 595You may not be not seeing all contacts on your device. Tap ‘Groups’ at top left of your contacts list*, select ‘Show All Contacts’, then tap ‘Done’ and look again in the contacts list. (* If no “Groups” button appears at the top of your contact list, this was not the problem.)

If you still cannot find it, let’s first confirm that your contact was created- Select your group in MailShot, and tap “Update” to write it out. If you see an error message, you will need to resolve it.

If you are storing your MailShot contacts on an Exchange server, there is another possibility. See Why have some of my contacts disappeared?

Select which address book MailShot saves Group Contacts to

NOTE: This is not how you send group email from iOS (it cannot send to that sort of group from the Mail app). Please use one of the other methods to send group email.

Each service that you synchronise contacts with (iCloud, Gmail, Exchange, Yahoo! etc.) is actually stored as a separate physical “address book” on your device, although the Contacts app will combine these different sources as one.

As a general rule,  iCloud is the best address book to use to store your MailShot group contacts, so this will be used if it is present. (“Exchange” address books may omit contacts when a group becomes too large.)

Here is how to control where group contacts will be stored…

Photo 581If  ‘Use Default’ is disabled, MailShot will use the first enabled address book it finds, in the following order of preference:

  • CardDAV (iCloud) typically iCloud
  • Exchange used for Outlook and older Gmail contacts, and company accounts.
  • CardDAV (Google) a CardDAV account with Google (Since the beginning of 2013, new registered devices can only use this method, but Exchange is still used for Google from some older devices)
  • CardDAV (Yahoo) typically a Yahoo! address book.
  • LDAP
  • Local Address Book (an address book local to your device- you will only have one of these if you don’t use iCloud for your contacts)
  • CardDAV (null) This is the type Facebook uses, and is disabled by default, as you cannot store contacts to Facebook.

Disable address book types that you don’t wish to be used. For example, if you have both iCloud and Exchange address books then MailShot will use iCloud, as it comes first in the list. To make it use Exchange instead, disable the iCloud switch (although we generally think you should stick with iCloud)

If  ‘Use Default’ is enabled on the MailShot page of the Settings app, MailShot will save to your current default address book. The “default address book” is where your device saves any new contacts you add yourself. If you have more than one address book the default can be selected from the ‘Contacts’ panel of the ‘Mail, Contacts Calendars’ page of the Settings app.

Your groups will be saved to the chosen address book when they are next updated. To force a move, you should visit each group in turn, and tap “Update”.

Importing and Exporting

Sharing MailShot groups between devices

(See here for how to share your groups to other people.)

Groups are shared automatically between your iOS devices with iCloud.

If groups are not synchronising, please check the following:

  • That you have iCloud enabled on both devices, using the same account details
  • That you are running the latest version of the app on both devices.
  • That you are running the same edition of the app (Either “MailShot/MailShot Upgraded” or “MailShot Pro”, on both devices
  • That you are connected to Wifi or a strong mobile signal.

Importing Address Book Groups

See this page in our MailShot User Guide for instructions on how to easily import contacts from address book groups.

If you don’t have your address book groups appearing on your device, but they are in folders in Microsoft Outlook, see below,  if they are currently in Outlook Express see here. Or, for an easier way to import groups and distribution lists from Outlook, see here

Synching groups from Outlook to your address book

Note: These instructions are gleaned from the net (and some past experience) we cannot offer specific help beyond these instructions as it only becomes a MailShot issue once you have the groups in your address book). Please let us know if you have any amendments that may help others.

First of all, note that you can sync contact folders from Outlook into groups, but Outlook’s categories/ distribution lists are completely ignored by iTunes. We offer a different solution for Outlook distribution lists.

  1. Start up iTunes
  2. Select your device in the left panel
  3. Select “Info” in the horizontal menu that appears
  4. Tick the box marked “Sync contacts with” if it is not already selected and choose Outlook as your contact source.
  5. Select “selected groups”
  6. Choose the folders you want to sync across. They will become groups in your address book

Uploading contact groups from Outlook Express to your device’s address book.

One of our user had some very large groups of contacts in OutLook Express that he wanted to get across to his iPad, retaining the group structure.

It is not possible to sync the groups across directly from OE to the iPad or iPhone, but there is a solution using Outlook which may be helpful to some users. I am paraphrasing his instructions here (thanks, Algy.)

  1. Firstly you need to also have Outlook installed as a contact address book and synced to your device.
  2. Open Outlook Express (OE) and Outlook address books together. Reduce the size of their windows and place them side-by-side on the desktop.
  3. Now click and open the address book from the toolbar of OE. On the right you will see ALL your contacts. On the left you will see your contact groups.
  4. In Outlook click “contacts” and again on the right you will see ALL your contacts and on the left you will see a group, “Contacts”. You now need to click File/New/Folder at the top left of Outlooks menu bar to create a new folder. Name it the same as the one in OE group that you wish to transfer your contacts from.
  5. Continue to create duplicates in Outlook for each folder.
  6. Now with BOTH address books open, highlight the first folder in outlook, then select the same-named folder in OE and it will open all contacts in the right window of OE.
  7. Highlight the first contact in the list and holding down ‘shift’ on the keypad press the ‘down’ arrow now highlighting ALL the contacts in that group/folder in OE.

Now left-click the entire list and drag /drop the list into the same folder name in Outlook.

  1. They are now all in Outlook, but not saved- so click the save/close button in Outlook repeatedly for each contact (if you have transfered 40 contacts you will need to rapidly click “Save” 40 times). They are all now saved in the Outlook address book group folder.
  2. Repeat steps 6 – 9 above for each folder.
  3. Now connect your device to your PC and sync your device with Outlook using the instructions given previously to get the groups across from Outlook.

They will all now be transferred and you can now open Mailshot and import them as new groups into MailShot, as described elsewhere.

Importing a list of contact names and email addresses

For more about this feature, see 5F: Pasting A String of Addresses in the User Guide.

TIP: If you use a mac, you may find a free app called Email List Maker useful- it strips all the email addresses out of a block of text, and creates a list which MailShot can import.

Here is how to create a string of addresses on a PC or mac, paste it into the body of an email, and send it to yourself ready to import into MailShot:

Extracting addresses from a received email 

Unfortunately iOS devices interpret addresses in an email header in a special way, and don’t show it as a string. This makes things a little more complicated…

One way to do it (for Gmail, for example) is to view your email in a web browser, and copy the string from the header there. 

Another way is to copy a string of addresses from an email you received may be to view the email on a PC or Mac and copy the header information from the mail into the body of an email to  yourself.  Then…

  1. Open this email in Mail on your iOS device
  2. Copy the long string of addresses. (TIP- Start your selection with piece of text that is not part of an email address, then drag the start and end points to select the entire list and tap “Copy”)
  3. Create a new group in MailShot
  4. Tap “import”, and select “paste an address string”
  5. Paste the string into the text box.

Importing a distribution list from Outlook.

We will create a string of email addresses in Outlook,  email the list to our iOS device, and then paste them into MailShot.

  1. In Outlook, open a new blank email, and address it to your Outlook group.
  2. Copy (Ctrl-C) all those addresses from the To line of the email to the clipboard.
  3. Paste the addresses (Ctrl-V) into the body of the email.
  4. Re-address the email to yourself.
  5. Open the email in Mail on your iOS device
  6. Copy the long string of addresses. (TIP- Start your selection with piece of text that is not part of an email address, then drag the start and end points to select the entire list and tap “Copy”)
  7. Create a new group in MailShot
  8. Tap “import”, and select “paste an address string”
  9. Paste the string into the text box.

Getting a string from Excel, or other spreadsheet programs

You will need to get the data held in your spreadsheet program into a text format, similar to this:

contact name , contact name ,

We will walk you through an example step-by-step, which should handle most possible data structures. We will do this exercise in the free Google spreadsheet available at, as this is accessible to everyone. The principles are the same in Excel or Open Office.

I will start from a spreadsheet (sent by a user), containing firstname, lastname and email address in separate columns, plus some other data we will ignore. We will use the CONCATENATE() function to create a usable format from those strings.

  1. Open up your spreadsheet in Google docs, and create a new column A. (In our case  surnames are in column B , first names in C, and email addresses in D.  Row 1 contains headings)
  2. In cell A2, enter the formula ‘=CONCATENATE (B2;”, “;C2;””)’. (Don’t forget the = at the start.) Adapt that formula as needed. For example, if  you have a full contact name in B and an address in C, you would use ‘=CONCATENATE (B2;””)’ .
  3. Duplicate that formula to the rest of column A. This will fill it with strings like “lastname, firstname “.
  4. Copy column A and paste it into an email in your mail program. (If needed, you can edit it there to fix any errors)
  5. Send that email to an account you can access from your iOS device.
  6. Copy the string from that email in Mail on your iOS device.
  7. Go to the “Paste Address String” page in MailShot and paste it into the text box.

Duplicating a MailShot group.

Select the group, tap “More” and choose “Duplicate”

Merging MailShot groups.

MailShot 5 introduced a way to add contacts from one group to another.

  1. Create a new group, or open the group to add contacts to.
  2. Tap “Import” then “Another MailShot Group”
  3. Select a MailShot group to add from (the group you are currently editing will be unavailable)
  4. Use checkmarks to select contacts  (Use “All” and “None” for rapid selection)

Contacts already in the group will be skipped.

Splitting MailShot groups.

MailShot includes an option to easily split large groups into smaller groups of less than 100 (the most common limit imposed by email providers).

Just select a group, tap “More” and choose “Split”. This will rename the old group as “Groupname-All”, and create smaller new groups called “Groupname- A”, “Groupname- B” etc.

If you need more control, you can do this a different way by duplicating the group, then removing different contacts from each copy.

Or you could do it by importing contacts from the large group into a few smaller groups. For example, to split an existing “GROUP130” into two groups, “GROUP60” and “GROUP70″….

  1. Create a new group, called GROUP60
  2. Tap + and select the group contact which the large GROUP130 previously created in your address book. All of the individual contacts from that group will appear as a list.
  3. Select the first 60 contacts with a checkmark, and tap “done” (making a note of which is the last contact you selected.)
  4. Tap “Update” to write this group out.

Then create the second group…

  1. Create a new group, called GROUP70
  2. Tap + and again add the contact the large GROUP130 created in your address book.
  3. Select the last 70 contacts with a checkmark (starting after the contact you noted earlier) and tap “done”.
  4. “Update” the group, to write it to your address book.

Restore a deleted MailShot group. 

If you accidentally delete a group, or uninstall the app, you can recreate MailShot groups from the group contacts they created in your address book.

For each group:

  1. Create a new group in MailShot WITH A DIFFERENT NAME (at least slightly)
  2. Tap “+”, as though adding a contact, but select the MailShot contact. This will show a list of all the contacts it contains.
  3. Select contacts and tap “Done”, then “Update” to write out the new version.
  4. Delete the original group contact on their device.

Sharing a MailShot group to someone else

Use “Copy to Clipboard” to create a list of email addresses and names which you can paste into an email and send to someone.
If they have MailShot they can import it using “Import”, then “Paste from address string”

Moving MailShot data to another device

This is all about to change with the introduction of iCloud data sharing between devices, at  the beginning of April 2016.

NOTE: You usually should not manage MailShot groups from more than one device. The special contacts that MailShot creates are shared  automatically using iCloud, or other means of contact sharing, and can be used from ALL of your iOS devices (even those that don’t have MailShot installed.)

You have two options available, you can choose either to transfer a group one at a time, or use iTunes File Sharing to copy ALL the group data from one device to another.

To transfer all data at once using iTunes File Sharing

First you need to get MailShot to put its data somewhere accessible by iTunes.

  1. Go to the MailShot page in the Settings app, and enable the switch marked “Save To Public Folder”.
  2. Turn your device fully off and on (Or stop MailShot from the task switcher)
  3. Run MailShot again.


  1. Connect the device with the data you wish to copy, and open iTunes.
  2. Now select the device in the drop down list.
  3. Select “Apps” in the menu bar
  4. Scroll the whole page down to the “File Sharing” section
    5. Select MailShot or MailShot Pro from the list of apps at the left of the screen (whichever contains the data you want to copy)
    6. Then click and drag the two .plist files to a folder on your desktop (or somewhere else safe)

To copy the files to your second device, reverse the process.

  1. Ensure that Mailshot or MailShot Pro is installed on your new device, then reboot that device (so the app is definitely not running.)
  2. Repeat steps 1 through 5 for the new device…
  3. Click and drag the two files you previously saved to your machine into the window for the new device.

Once you have checked that this worked, it is probably a good idea to remove MailShot from the first device, to avoid future confusion.

To transfer a single group, the MailShot contact it created will need to be synchronising correctly between your devices. Then:

  1. Create a new MailShot group, WITH A DIFFERENT NAME, on the target device.
  2. Tap “+”, and select the MailShot-created contact from your address book.
  3. Select all the contacts that you want to import, from the checklist that appears.
  4. “Update” the group to write it to your address book.
  5. You can now rename the group if you wish.

This video gives a step by step guide.

Moving data between MailShot and MailShot Pro

You can do this using iTunes File Sharing.

First you need to get MailShot to put its data somewhere accessible by iTunes.

  1. Go to the MailShot page in the Settings app, and enable the switch marked “Save To Public Folder”.
  2. Turn your device fully off and on (Or stop MailShot from the task switcher)
  3. Run MailShot again.


  1. Connect the device and open iTunes.
  2. Select the device in the drop down list.
  3. Select “Apps” in the menu bar
  4. Scroll the whole page down, to the “File Sharing” section
  5. Select MailShot from the list of apps at the left of the screen (whichever contains the data you want to copy)
  6. Click and drag the two files in the right window to a folder on your desktop.
  7. Select Mailshot Pro on the left
  8. Drag the two data files from the desktop, into the window on the right.

Note that this will overwrite any groups you have set up in the other app.

Sending or printing a list of the contacts in a MailShot group

To send a list to someone use “Copy to Clipboard”, then paste into an email, or paste to a document and print it out.

Turning manually-added contacts into contacts in your address book

If you have already sent an email to the group, here is the easiest way to turn some or all of them into individual contacts if you need to do so…

  1. Locate an email that you sent to your MailShot group (in your “sent” directory in the standard Mail app).
  2. Each contact will appear in its own blue bubble. Tap on each one in turn and select “Create New Contact” to add them to your address book.


How do I upgrade?

There are two ways to upgrade from the free version of MailShot- you can either upgrade it with an in-app purchase, or download MailShot Pro from the App Store.

An advantage of using in-app purchase is that you can keep any groups you have already set up, whereas the MailShot Pro route is a little more straightforward, but they provide the same abilities..

NOTE MailShot and MailShot Pro are considered as different apps by the App Store. Once you choose your preferred method to upgrade, please stick with it in future to avoid being charged twice.

A prompt inviting you to upgrade with an in-app purchase will appear whenever you try to exceed the limits of the free version of ‘MailShot’. This will also be offered if you tap the ‘Restore Purchase’ button on the title screen, and no previous purchase is found.

Once your upgrade is confirmed, you will be able to create up to 100 groups, each containing up to 100 or more contacts (subject to any restrictions from your email provider). It will now also display an “upgraded” badge on the title page.

If you see a message that “In-app purchases are not enabled on your device. You can change this using the Settings app on your device”, you will need to make a change in the Settings app as follows:

  1. Go to the Settings app.
  2. Select the row that says “General”.
  3. Scroll down a little (if on iPhone) and look for a line that says “Restrictions”. If this says “No” then your problem lies elsewhere, if it says “Yes” then select this line.
  4. You’ll need to enter your pass code (or create one by following the prompts) to access the next screen.
  5. Scroll down to the “Allowed Content” section on the Restrictions page, then check the position of the “In-app purchases” slider within it. This slider should be set to the ON position.

If you get a message about being in a “Sandbox environment” when you try to upgrade, this can occur on a Jailbroken device in combination with certain jailbroken apps. Please Google for more information on this issue, we cannot provide support for this.

Any further problems upgrading, please let us know on

“Do I have to pay twice if I upgrade again?”

If you need to reinstall at a later date, or want to upgrade a second device*, you won’t have to pay for the upgrade again.

If you originally upgraded the free version of “MailShot” with an in-app purchase, tap the “Restore Purchase” button on the title page. This will check the App Store for you and restore any upgrade purchase it finds for your account.

MailShot will check iCloud for upgrades, and will restore purchases automatically on iOS5 or above.

If you purchased “MailShot Pro” as a paid app then you should download it again from the App Store. You should see “Install” displayed rather than a price on the download button, showing that the App Store recognises that you have already purchased that version.

*You will probably find you don’t need to use MailShot on more than one device. Please see this article: Sharing  MailShot groups between devices for more information on how MailShot works across multiple devices.

“What is the difference between “MailShot” and “MailShot Pro” on the App Store?”

MailShot Pro 1024r“MailShot Pro” is the full version, which can create up to one hundred groups of one hundred or more contacts per group (the actual limit you can send to depends on your email provider, 100 is a typical limit- please check with them for details).

MailShot Lite 1024rA free version of “MailShot” is also available which can be upgraded through an in-app purchase to the same capabilities as MailShot Pro. This is offered to you whenever you exceed the capabilities of the free version.

“MailShot Pro” and the upgraded version of “MailShot” are equivalent in features, but are regarded as two separate apps on the App Store, please do not download both the in-app upgrade and MailShot Pro, as you will be charged twice.

If you are unsure which version you purchased, tap “Restore Purchase’ on the title page of “MailShot”. This will check the App Store for you, to see if you have previously purchased the in-app upgrade. When you upgrade, an “upgraded” badge appears on the title screen and the “restore purchase” button is replaced by other options.


Allowing MailShot to access your Contacts

Mailshot asks permission to access your address book to allow you to add your contacts to groups. It can also write out a special contact for each group for sharing groups to non-iOS devices (such as a mac).


2015-09-18 15.45.39Your device must ask for permission before any app can read or write information from your address books. If you refuse this permission, here is how to grant access later…

  1. Go to the Settings app on your device
  2. Scroll down to select “MailShot”, or “MailShot Pro”.
  3. Enable the slider marked “Contacts”.

NOTE: Your contacts’ data is never sent to us, as everything happens entirely on your device. (Here is our privacy policy)

How do I rename or delete MailShot Groups?

Select the group, then tap “More” followed by “Delete” or “Rename”

Or you can delete a group quickly by swiping from right to left across the group name, revealing a “delete” button, just as you would in Mail or Messages.

delete group

Groups are automatically ordered alphabetically in MailShot 5.0 and up.

iHow can I remove, or edit contacts in a group? 

You can edit a group using the (i) button next to its name

Use the standard iOS shortcut to delete a contact from your group, just as you can in other apps. Swipe from left to right across the contact you want to remove, then tap “Delete” to confirm.

delete contact

TIP: If you are not sure which MailShot group a contact was in, just type part of their name or email address into the search bar in the Contacts app, that will list any groups they are contained within.

To change the email address for a contact, first edit the address in your address book (using the Contacts app) then go to the page in MailShot that lists the contacts in your group, and select the old contact. This will open up a page showing all the known email addresses for this contact, select the one you wish to use.

This page in the User Guide tells you more about the Contacts Page, and how to change the order of contacts etc. The following pages tell you about all the different ways available to add contacts to MailShot.

If your MailShot group does not reflect changes you have made, please ensure that you did all the following:

  • Tap “Update” after making your changes, to write them to your address book.
  • Check you don’t have more than one contact with a similar name.
  • Be sure to address your email using the blue “+” in the To or Bcc lines, then select your group contact directly from the contact list. (Don’t type the group name into the address line)

How can I hide email addresses to protect privacy?

It is polite to protect your recipients’ email addresses in a larger group. You can do this by placing the MailShot group in the “Bcc” line of the email. This sends the email to the group, but hides everyone else’s email address.

How can I prevent people doing a “Reply all” to the group?

Put the group in the “Bcc” line of your email, instead of on the “To” line.

2015-09-18 13.57.42How can I change which email account MailShot sends from?

When you create a new email, your “default” email account is used.

To change which account will be used for the current email. Tap the “Cc, Bcc, From” line in your email, then tap “From” line, and select the email account to send from.

If you want to change your default email account permanently, this is done from the Settings app, on the “Mail, Contacts, Calendars” page .

How can I send mail to a MailShot group from a Mac ?

MailShot creates contacts containing each group, which were used to send group email on an iOS device before iOS 9.

To send email to the group- in the To line….

  1. Select the group’s contact in the Contacts app
  2. Tap the blue envelope next to the email address line

This will open up an email addressed to the group.

TIP: If you cannot locate the group’s contact, check that “Create Group Contacts” is enabled on the MailShot page in the Settings app

If you need to forward an email on mac, or place the group in Bcc: instead of To:…

  1. Locate the MailShot group in the Contacts app on your mac.
  2. Copy the “Work” email address line, and paste it into the address line of your email.

Can I send mail to a MailShot group from the GMail iOS app?

We recommend you send your group email from the MailShot app itself, using your Gmail account. However if you really want to use the Gmail app, or need to forward an email, here is how…

  1. Select the group, or groups, in MailShot.
  2. Tap “Copy to clipboard”.
  3. Switch to the Gmail app and start your email.
  4. Tap the “To:” or “Bcc:” line, and paste the address information to it (Long-press, release, then select “Paste” to paste from the clipboard)

Note that the Gmail app changes regularly, and you may find that that method no longer works.

How can I send several photos at a time to a MailShot group?

You can insert photos directly into an email, just tap the body of the email where you want to insert the photo, and select “Insert Photo or Video”. (in iOS9 you can also use a shortcut button above the iPad keyboard to do this.)

Or in iOS8 & 9 you can use a Sharing Extension to create an email from the Photos app.

  1. Start the Photos app.
  2. Tap or select the photo(s) you want to share and tap the share button
  3. Select MailShot from the top row of share extensions. 

How do I turn sound effects on (or off)?

Sound effects are controlled by a slider in the Settings app.

In newer versions of MailShot,  this option is now disabled by default.

Further support

If you have any issues, please drop us a line and we’ll do our best to help.

The best way to do this is from the support button on the title page of MailShot, as that also tells us a bit about how your device is set up. Don’t forget to let us know what the problem is, and what solutions you have already tried, as this will help us identify and solve your problem for you as quickly as possible.

79 thoughts on “MailShot Support”

  1. God morning,
    I have an iPad 2 and had purchase the pro version of Mail group. Recently, I had to wipe the firmware and reinstall it on my iPad. When I did that, I lost my mail group pro version. Can you help me with this or do I need to purchase it again?
    Thank you in advance for your help,

    1. No problem.

      You dont have to pay for the upgrade a second time as long as you:
      a) install using the same user account
      b) are installing the same version of MailShot (i.e. if you originally did an in-app upgrade of the free version, then do this again, whereas if you originally purchased the freestanding “MailShot Pro” edition, then you should redownload that version.)

      Don’t worry about messages that ask if you want to pay to in-app upgrade, Apple do know you have already purchased it, but they only tell you this AFTER you try to buy for the second time.

      For more on upgrading see

      1. A note for anyone in the same position- MailShot can reimport contact groups. So, if you lose your data but still have the contacts that MailShot created, try following the instructions given above on our support page to recreate your groups.

  2. Is there anyway to delete a group contact that appears twice on the drop-down menu that pops up when you type the group name onto the address line? The group name that got created has the same name as the first, but only lists the first person of the original group.

    If we could delete the “created” group, we wouldn’t have to worry about selecting the wrong one. Thanks in advance for any help.

    1. Hi Greg,

      This is caused by iOS saving old contacts, I am afraid.

      To be sure you always select the correct MailShot group, always add it to your mail using the “+” button in the address line.

      This appears to be bulletproof on all iOS versions, so that is our recommended method.



  3. Good morning. Please could say me if you can select multiple contacts at once when you create a group, and thus not having to go one by one. Thanks

  4. I second the request for adding more than 1 contact at a time when creating a group.
    When the update is posted, I will upgrade to the Pro version.
    For the time being, I am using a competitor app which allows me to create a group by clicking on the names in my address book. MUCH faster than your current method.

    1. HI John,

      One thing that speeds up the current version which I think not everyone knows about, is an option in the Settings app for MailShot that enables a fast add for contacts with a single email address, cutting out a stage.

      The last release sometimes didn’t pick up the setting for this option (which should be set to “on”) until a user visited the Settings page for MailShot the first time. This is fixed on the new update.

      It is still faster to add lots of people using the new checklist, though, and that update will be out in a few weeks.

  5. Hi!, I tested the free version, worked great, so i erased it and bought the pro version and it crashes when adding contacts, so I came for help and reading I found about the app upgrade. So I erased from my ipad 2 the pro version, downloaded the free one and then upgraded from inside of it, I received a messaga about the charge. I’d like to know if in fact I’ve been charged twice since I bought the pro version separately and then I did this move from inside the free version, which works very good since the “inside the app upgrade” I must say. Thanks a lot.

    1. Hi Jesus

      That is odd, MailShot Pro shouldn’t crash when adding contacts- even more so as the code in an upgraded free version of MailShot is literally identical and both versions have been released for a few months now. If this happens to anyone please get in touch on our support email (where we do our to-and-fro user support) and we will try to help resolve this for you.

      Unfortunately, as far as Apple are concerned the free standing MailShot Pro and the in-app upgrade are two entirely different things, and you will be charged if you do both. If you need a refund because of this you will need to contact Apple I am afraid, as developers can’t do this for you.

      I try to make this point about the upgrade in many places on the site. Was there a particular place you read about it here where I didn’t mention the freestanding version, and that this is a different thing? I am asking as I would like to change that if so.

      Thanks, and I am glad to hear you are liking MailShot.

      Peter Johnson

  6. It’s really great, but why can’t you add SMS as well?
    I can add it to an SMS but the app adds only the email. If it can add the number as well, it will be fantastic.

    1. Hi Bashir

      Thanks for your kind comments.

      Mailshot works by creating long email address strings containing your entire group in one contact so that you use it all over your device. I don’t believe that it is possible to do the same thing with phone numbers.

      However, there is a solution that may help people out in some cases…Most US carriers provide an email gateway that gets converted into an SMS text message for their users, and a number of other services and carriers offer the same ability in other countries- You can find an uodated list of email gateway addresses on Wikipedia at

      You may have to ask your contacts what carrier they are on. And be careful to check the small print, especially in countries where it isn’t usually the receiver that pays for a text.

      Those subtitute email addresses can be added into your MailShot groups and used at the same time as regular emals. Note that for some of those services only the email heading becomes the text message-  so you should put the most important information in the heading of your email (e.g. “Practice moved to 3.30, Friday”)

      Hope this helps someone

      UPDATE We are now working on “TextGroup”, an app to handle SMS and iMessage groups. It will be available in July 2013


  7. I backed up my iPad because I had to return it. I synce up my new iPad and my distribution lists did not come through. Does it back these up somewhere or did I lose all my list I created?

    1. UPDATE: Feb 3rd 2012
      Version 1.60 of MailShot brings the ability to load MailShot groups back into MailShot from your contacts. Please try this if you lose your data. Be careful to create a group with a new name in MailShot, and then add in the contacts from your old group contact. Don’t use the same name until all the data is loaded back in.

      Hi Sean,

      Synching will copy your apps, contacts etc. across (depending on your iTunes settings) but not your app data. You should do a “restore” from your backup in iTunes or iCloud to restore the data for MailShot, and all your other apps.


  8. Greetings,
    I installed MailShot Pro tonight and created a group and when finished it reported that the group was added to my Contacts List. However, the group did not show up in my Contacts List. Did I miss a settings some place?


    1. Hi David,

      The MailShot contact has probably been stored into a different address book than the one your are currently looking in (There can be several address books on your device, one for each of the contacts services you sync with.)

      When looking at the list of contacts, tap “groups” at top left and then select “Show All Contacts”. This will show all the contacts on your device from across all of your address books. You should find the contact there.


      1. Thanks Peter,

        The problem is resolved, I was looking for the new group in the wrong place. Mailshot Pro works great!

  9. I like your App. I bought it for the iPhone, but later downloaded it for the iPad. I was charged again. Apps bought for the iPhone do not get charged again for the iPad. Why did this occur? Also, if I receive a group email, for example, all the men in my church sent by one person, is there a “slick / easy way” to simply add them to a new group with your App? I am speaking about via the iPhone or iPad, although I could use Yahoo mail some way if that helps. Finally, how can I sync the groups on my iPhone to the new iPad App without “keying in” all that contact data again?

    1. HI Buddy
      I’ll answer this in a few blocks

      I like your App. I bought it for the iPhone, but later downloaded it for the iPad. I was charged again. Apps bought for the iPhone do not get charged again for the iPad. Why did this occur?

      You will not be charged again if you download the same version using the same App Store account.

      If you in-app upgraded the free version of “MailShot” you should not download “MailShot Pro”, as they are considered as different apps on the App Store.

      See this link for more on upgrading a second time or this one for general upgrading

      Also, if I receive a group email, for example, all the men in my church sent by one person, is there a “slick / easy way” to simply add them to a new group with your App?

      Not at the moment, although this is actually something I am considering for our next update, as this question has come up occasionally (we have already updated 5 or 6 times to add features from user requests). The approach I am considering would be for you to copy the long email address from the received email, and paste it into a special box in MailShot, MailShot would then turn this into a list of contacts that you could add quickly to your group.

      I am not aware of any other existing group email app which currently lets you do this.

      Finally, how can I sync the groups on my iPhone to the new iPad App without “keying in” all that contact data again?

      Any MailShot contacts you create on one device can be shared to your other iOS device using iCloud or iTunes contact sharing, and can be freely used on either device.

      However, we do not recommend that you attempt to MANAGE the same group on more than one device, as the data that creates groups does not synchronise between devices. We plan to add such synchronisation in a future update using iCloud Data Sharing (which only became available last week).

      If you still wish to change which device manages your groups (perhaps so you can use iPad to do this instead), we provide instructions on how to transfer MailShot data between your devices at

      I hope this answers your questions

      Soluble Apps

  10. Can’t contacts be sorted by LAST name instead of first? I absolutely hate the sort by first name, it’s virtually useless.

    1. Hi Robert, thanks for your request.

      So that MailShot works correctly around the world, we rely on Apple’s iOS call to return a localised contact name. If you want contact names added to MailShot as “lastname, firstname”, you can do this by changing “Display Order” in the “Mail, Contact, Calendars” tab in the Settings app to read “Last, First”. They can then be sorted on lastname. This setting also controls how they appear in your Contacts app, but note that it will only affect the contacts you add to MailShot from this point on.

      There is another possible solution. Are you aware that you can order your contacts in that MailShot list in any order you wish? Just tap “Edit” at the top right and drag your contacts around into your desired order by tapping and holding on the three grey bars shown at the right of each contact. People sometimes use this feature to put the contacts they most often need to change near the top, or the bottom. Once the order is changed, they stay in that order (just be careful not to tap “sort”)


    1. Hi Sarah,

      When an email address is shown in red, this is just to alert you that MailShot can’t see that particular email address in your current address book.

      It could be one of two things, either a) that you added that contact manually using the “manual import” feature,
      or b) that the email address has changed or been deleted for that contact since you set up your MailShot group. Showing it in red is a prompt for you to check it.

      A group is shown in red when it contains a red email address, also to catch your attention so you can check it.

      Either way, the group will still function from your contacts.


  11. Hi Peter,

    I posted elsewhere in your FAQs on Exchange about how pleased I am with MailShot (esp. when I realised I wouldn’t be charged twice for the in-app upgrade!).

    One question for you, while Contacts Groups are syncing between my iPad & iPhone via iCloud, the MailShot groups are not syncing between the devices. I note above you recommend NOT to manage a group on multiple devices. Do you have plans to sync MailShot groups in a later release?

    Thanks once again for a great app – it fills a HUGE gap in iPad/iPhone mail functionality.


    1. Thanks Robert,

      Yes, adding data sharing via iCloud is certainly planned, but we are waiting for the developer support for this feature to improve before we implement it. Very few apps do use it at the moment, and many of them are Apple’s own.


  12. I just tried Mailshot and received the message ‘not having a suitable address book?’. Yes, I use EXCHANGE. Does it mean I can not use Mailshot? Regards Rainer

  13. I have MailShot on my iPad with addresses assigned to groups. Not I’ve put MailShot on my iPhone but I don’t want to re-add all of my groups/contacts! Is there any way to copy the info from my iPad to my iPhone?

  14. Hi, I just wanted to thank you for the free version of Mailshot. Not only was I impressed with this app I was very impressed with all of the help you give so clearly. I also learnt from you how to attach several photos to an email ( I was copying and pasteing one by one before.

    As mentioned I am impressed by your service and will look out for any other apps you produce.

    Hope this does not sound too cheesy but I believe giving credit where credit is due.

    Many thanks, Reg

    1. Thanks Reg,

      We are always happy to help if we can, and rely on the great recommendations we get to spread the word about the apps we produce. If you have the time, a review on the App Store is always very much appreciated.

      Soluble Apps

  15. I downloaded MailShot Pro on my Ipad and it runs great. My question is, can I run this program on my MacPro laptop? Thank you for your reply.

    Gary Gatzen

    1. Hi Gary, thanks for your kind comments about MailShot, we are glad you are enjoying it.

      I assume you are asking if you can use MailShot contacts in mail on your mac? Until recently the answer was “no”, as the special format MailShot uses to trick your iOS device into sending group email could not be used with mac.

      This will change with our next update (due in 2-3 weeks) as we now have a format that works on both platforms- and even better, on mac you can edit the group just before you send- something there is not an easy way to do on iOS. (just right click, and select “edit address”)

      I hope this answered your question.

  16. When MailShot PRO recently updated, I can no longer add groups. I can bring up the screen to add a group, but the only option given is cancel, so I can save the name of the group or add any addresses.

    Can you help me?

    1. Hi Marc

      This happens if you tap the button to close the keyboard on an iPad on that screen on version 1.60. Tap the text box and then tap “done” on the keyboard to move to the next screen.

      This process was made automatic if you put the keyboard away on that screen on all subsequent updates.

      If you encounter problems with a bluetooth keyboard, you may find you have to disconnect the keyboard to tap “done” on the virtual keyboard. This will be improved in our next update


  17. I downloaded MailShot as a way to be able to utilize existing groups with in Contacts. I liked the free version so I did an in-app purchase of the Pro version on my iPad. However, I am not seeing this as purchased within my iTunes library. Therefore, I can’t install the Pro version on my iPhone. Is there a bug or is this supposed to show that the app I purchased as not purchased?

    1. Hi

      You should install the same (i.e. free) version of MailShot on your iPhone, then tap “Restore Purchase” on the title page. This will apply the in-app upgrade to the version on your iPhone without charge. (DO NOT download the “MailShot Pro” app in this case, as this is considered as a separate app by the App Store and you will be charged for it.)

      Note that the best way to use MailShot with multiple devices is actually to create your groups on one device and use iCloud or other means of contact sharing to copy the Group Contacts it creates to your other devices. If this does not work for you please contact support and we can help.


    1. Hi Jeff

      Sure, as you probably know MailShot creates a special contact which you can use from almost any app to send email to your group.

      You send attachments to a MailShot group the same way you would to a single contact- from the app that handles it. e.g. You might send photos from the Photos app or Photoshop Touch, forward a PDF from a PDF reader or send a sound file from an app that sends that etc.

      Almost anything an app can send, MailShot will enable it to send to more people at once (apart from appointments in some Calendar apps).

      Because MailShot groups work in the Mail app you can also forward any received emails to a group, including all their original attachments, which most other group email solutions can’t do.

      I hope this answered your question.


    1. Hi Jane

      Yes, you can use MailShot contacts with a Gmail account from the Mail app (and from many tens of thousands of other apps)- but not from the recently-released ‘Gmail’ app (which doesn’t use the built-in iOS email routines.)

  18. Hi I’m extreamly happy with mail shot app .
    Do you have a group app for text and mms
    Messaging ?? Similar to mail shot


  19. I had to create a group mailing yesterday for the very first time. I found out about MailShot when I googled how to accomplish this, bought the Pro version and away I went. I do not consider myself computer literate but this was awesome to use. I found the support easy to understand and watched the little “how to” video obviously written for folks like me. Love my IPad!! Chris

    1. Thanks for letting us know, Christine. I hope you have a great time with your iPad.

      If you enjoy the app, a review on the App Store is much appreciated, (a button is provided for this on the title page of MailShot). If you need any assistance with MailShot in the future, we’re always happy to help.

      Soluble Apps

  20. Somehow my mailshot app got deleted I reinstalled it but my address books are not showing up how do i get them back? Ps how do i do the same for texting do u have an app to send for texts?

    1. Hi Amanda.

      You can rebuild the groups fairly quickly if you still have the group contact which MailShot created for you, as there is a way to read MailShot groups back in…

      Create a new group, (IMPORTANT! it must have a new name.)
      Tap “+” to add your old group contact.
      Tap “add” to add all the contacts that were in the group.
      Now you can rename the group if you wish.

      I hope this helps.


      1. UPDATE: if your device is set up for iCloud correctly, this shouldn’t be necessary now.

        If you have iCloud on your device, and iCloud Drive enabled, your groups will be backed up to iCloud. Reinstalling the app will restore your groups.

  21. Lost my lists. They were still in contacts. When I thought I added to app to go to contacts, lost contact list. Darn!!!

    1. Hi Dia,

      Sorry to hear you are having a problem, we’ll do what we can to help resolve it for you.

      So when you look in the MailShot app, you can’t see the groups you created? I can think of a few possible reasons:

      A) You have deleted MailShot and reinstalled. (This would delete the group data)

      B) You created groups in a different version of MailShot to the one you are trying to use (note that “MailShot” and “MailShot Pro” are two different apps and their data is held separately- try to locate the other version of the app)

      Or possibly C) You created groups on a different device to the one you are looking on. (Contacts are shared between devices and can be used from all, but groups are only managed from one device)

      B and C are quite common reasons to believe you had lost your group data. so check for them both.

      In any event- if you still have the contacts that MailShot created, you can use them to recreate the groups. Here is how to [import an individual group into MailShot]( from a group contact in your address book.

      We hope that this will resolve your problem. If you have any further questions, or need further assistance, please drop us a line from the “Support” button in MailShot, as that will tell us how your device is configured.


    1. Hi David,

      MailShot works with tens of thousands of Mail-compatible apps,unfortunately Sparrow is not Mail-Compatible, and does not understand address strings. You would need switch to the standard Mail app to send your group emails.

      I dont know of any iOS group email app that works with Sparrow. Longterm you may want to reconsider your use of it as, since its purchase by Google in 2012, they have ended their commitment to update or improve it.

  22. Hi Peter, You have been terrific both in your helpfulness, but also in your very patient and prompt replies. I give you a 10 star rating – twice as good as a five!!!!! The app works extremely well for what our club needs for sending out emails to our membership and editing our membership. It is a wonderful program.

  23. Great app! Looks like this will only work with the stock iphone email app? For example, I use Accompli (microsoft outlook now) as my email app. I notice that there isnt a blue + sign in the “To” field. Will I need to use the stock app for group emails? If so, will it ever be compatible withnthe Outlook app on the iphone?

    1. Thanks for your kind comments.

      From initial tests on Outlook for iPhone, it appears that it does not allow strings of email addresses (you can’t even paste a list of addresses directly into the address line!). It will therefore not integrate with ANY alternate IOS group email solution.

      We recommend continuing to use the standard Mail app to send group emails to MailShot groups.


    1. Hi Lucy,

      Group members are now sorted by surname, rather than the entire name. This is a behaviour that many users requested in the past.

      An option already on the Mailshot page in the Settings app will display contact names as “surname, first name”. This may help.

      Our next update will include an option in Settings to sort on the entire name instead, for a few users that have told us they need it.


    1. Sure. (MailShot is one of the few apps that can help you with this.)

      1. Select a group in the MailShot app
      2. Tap “Copy to Clipboard”
      3. Switch to the Mail app
      4. Paste the group to the address line of the forwarded email. (Tap and hold, then select “Paste”)

      You can see this demonstrated in our tutorial video, from the support button in the app.

  24. What app does Mail Shot work with? It will not configure with gmail on my phone or on my Ipad. I understand the copy and paste concept but I would like to connect to an email from an app!

    1. For new group email, use the MailShot app itself.
      To “forward” a received email to a group, copy and paste the group from Mailshot to the Apple-provided “Mail” app (The “Gmail” app will not let you paste multiple addresses at once)

      The “Mail” app handles Gmail accounts (and many others), just add your Gmail account on the Mail page of the Settings app if it is not already there.

      Note, however, that some Gmail users report issues sending group email, due to their very aggressive spam prevention measures. (If this happens you will receive a series of “unable to deliver” emails from Google.) The solution to that issue is to send your group email using a different email account. We recommend you choose for this, as our users tell us it solves the problems caused by Gmail.

      If you have multiple accounts, you can change the account you send from by tapping “Cc/Bcc, From” on the email, or changing the “Default” account from the Mail page in the Settings app for a more permanent change.

      I hope this helps


    1. HI Ben.

      Mailshot sends through the Mail system on your device, so you can find drafts in the Drafts folder in the Mail app (your sent emails are placed in Sent, there, too)

      Note that to save to drafts you should tap “Cancel” and select “Save to Drafts” from the email compose window. it is recommended that you do this before switching away from a large email in progress (as there is always a risk that iOS may close a compose window without saving, if it’s memory is needed elsewhere.)

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