We want you to have a great experience with MailShot, so we put this page together to give the answers to the questions we receive most often in our user support mailbox.
Brief Instructions for MailShot:
- Create a group in MailShot, then tap “Update” to write a special contact for this group into your address book. (The contact will be automatically shared to your other iOS devices’ address books through iCloud, or other means of contact sharing, and can be used from those devices too.)
- Use “Mail”, or one of thousands of apps that use the standard Mail code, to compose your email.
- Write your email first, then address it just before you send by selecting the MailShot contact from your contact list using the blue “+” button in the “To”, “Cc” or “Bcc” line of your email (do not type the group name directly into the “To”, “Cc” or “Bcc” lines- that may only send to an old copy of your group)
If you have a problem, you should find the answer you are looking for below, or in our MailShot User Guide.
If you are still stuck, please get in touch using the “Support” button provided on the title page of the app itself, as this gives us some important information about your device which will help us to solve your problem more quickly. (But please don’t forget to tell us what your problem is- we get one or two of these per day!)
If you’d like news about developments with MailShot whenever we update, or discover a useful tip, just drop us an email to mailshotlist@solubleapps.com with the subject “subscribe”, and we’ll be happy to add you to our mailing list. We keep mail frequency down to only a couple of times a year, and you can unsubscribe at any time
Getting Started
Is there a walkthrough for using MailShot ?
Problems And Solutions
I can’t find the group that MailShot created for me
When I select my MailShot group, I just see a list of contacts
Why isn’t everyone in my MailShot group receiving the email ?
How do I choose which address book MailShot contacts are saved to ?
I get an error message from my server when sending mail !
I saw a pop-up message about a 100 (or 200, or 500) contact limit, what can I do?
How do I send attachments to MailShot groups?
Does Mailshot work with every app on the iPhone and iPad ?
Why does the first person in a group have the group name ?
Why do some contacts or groups show up in red text?
Why have some of my contacts disappeared?
Why does my second device only send to one contact?
Upgrading
MailShot works great for me, how do I upgrade ?
Do I have to pay twice if upgrade again ?
What is the difference between MailShot and MailShot Pro ?
Importing and Exporting
Importing Address Book Groups (including from Outlook)
Restore a deleted MailShot group
Sharing a MailShot group to someone else
Moving MailShot data to another device
Moving MailShot data between MailShot and MailShot Pro
Printing or saving a list of the contacts in a MailShot group
Tips
How do I rename, delete or reorder MailShot groups ?
How can I remove someone from the group before sending an email?
How can I hide email addresses to protect privacy ?
How can I prevent people doing “reply all” to everyone?
How can I change which email address MailShot sends from?
How can I send mail to a MailShot group from a Mac ?
How can I send mail to a MailShot group from a PC (with iCloud) ?
Can I send mail to a MailShot group from the Gmail iOS app ?
How can I send several photos at a time to a MailShot group ?
How do I change the order that my contacts are listed in MailShot ?
How do I turn sound effects on or off ?
How do I see just MailShot Groups in my contacts ?
I see a message that MailShot “Could not set organization name to MailShot”
These answers should no longer be needed
How do I fix a ‘no suitable address book’ message ?
Getting Started
“Is there a walk-through for using MailShot?”
This page of the MailShot User Guide has a step-by-step walk-through for setting up a group in MailShot and using it from your device.
A short video is available for those who are just starting out with MailShot, (this video was shot with version 1.20, so there have been a number of new features added)
Problems And Solutions
MailShot and Privacy Settings
iOS6 will request your permission before any app can access your personal information, such as contacts or photos stored on your device. If you deny permission, MailShot will be unable to read or write contact information and will be unable to proceed.
You can change access permissions from the “Privacy” page of the “Settings” app on your device. Select “Contacts“, then enable the switch for MailShot or MailShot Pro to allow access.
Note that your contact’s data is never sent to us here, everything happens entirely on your device.
Here is a link to our privacy policy.
“I can’t find the group that MailShot created for me”
When you tap “Update”, MailShot creates a special contact containing the addresses for your group in your address book. You use it from Mail and other apps by selecting it from your contact list.
If you cannot find the contact that MailShot created, you may be looking in the wrong address book, or group.
To see contacts from all your address books and groups at once, tap the “Groups” button at top left of the contacts list, then select “Show All Contacts”, tap “Done”, and then look again.
TIP You may want to turn off the checkmark for “All Facebook” after you do this, if you don’t want to see Facebook email addresses for your contacts.
If there is no “Groups” button visible at the top of your contact list, you may only have one address book and no groups- in that case this isn’t the cause for you.)
If you still cannot find your contact, let’s first confirm it was created - Select your group in MailShot and Tap “Update” to write it out, noting any pop-up messages that appear. You should see a pop-up message confirming that it created the contact. If you get an error message, saying “no suitable address book”, or simply that you have no contacts selected, you will need to resolve those issues first. (If no pop-up appears at all, please contact us so that we may help)
Also see Why have some of my contacts disappeared?
“When I select my MailShot group, I just see a list of contacts”
Occasionally someone tells us that they selected their MailShot group and saw a list of contacts, and ask why they have to add them individually.
This means they are probably selecting an existing address book group instead of the contact MailShot created for them. They will find this contact in the list that appears after they tap the blue +, not on the groups page.
In iOS6, the groups page has changed, tap “Show All Contacts” or select checkmarks against the groups and address books you want to choose your contacts from.
“Why isn’t everyone in my MailShot group receiving the email?”
Ensure you tap “Update” after editing your MailShot group, this writes the updated contact to your address book.
If you find that only the first person in the group receives your email, be sure to add your MailShot contacts to your mail by using the blue “+” button on the “To” or “Bcc” lines, then selecting it from the contact list. This method ensures it always gives you the full group.
This problem could also be caused by switching apps after adding some groups. To avoid this add your group just before you send (or tap “Cancel”, and “Save to Drafts” before switching away. (As a bonus, when you come to edit the email again later you will see all the contacts in your group listed individually)
It is possible that you have exceeded the per-email, or per-day limit for your email supplier. That would be our first guess if the first, say, 100 were successfully delivered. We have some advice about this here.
Very occasionally the cause is a problem with the receiving server, or they have policies to reject email that has been sent to lots of people at once as potential spam. Are all the people who don’t receive it on the same mail server? It is also worth asking people to check their spam filter.
NOTE: If you would like a group to practice with, create a test group in MailShot containing these three addresses: support1@solubleapps.com, support2@solubleapps.com and support3@solubleapps.com. Send us an email with that group in the “to” line, and a quick note describing any problem you are trying to solve. We will be happy to take a look for you and report back.
“How can I choose which address book to save MailShot contacts to ?”
You have one address book on your device for each service you synchronise contacts with (iCloud, Exchange, Yahoo etc.)
If “Use Default” is enabled on the MailShot page of the Settings app, MailShot will save to the current default address book for this device. (If you have more than one address book, the default is chosen from the Contacts panel of the “Mail, Contacts Calendars” page of the Settings app.)
If ”Use Default” switch is disabled, MailShot will save to the first address book it finds from this list:
- CardDAV (iCloud) typically iCloud (although some other services will also use this option)
- Exchange used for Outlook and Gmail contacts, and company accounts.
- CardDAV (Yahoo) typically Yahoo.
- CardDAV (Google) a CardDAV account with Google (these are the norm since the beginning of 2013, but Exchange can also be used for older Google accounts)
- LDAP
- Local Address Book (an address book local to your device- you will only be likely have one of those if you don’t use iCloud for contacts)
- CardDAV (null) This is the type Facebook uses, and is disabled by default, as you cannot store contacts to Facebook.
- MobileMe is now disabled by default, as it has been replaced by iCloud.
Disable the address book types you would like to avoid. For example- if you have both iCloud and Exchange, and want MailShot only to use Exchange, turn off the iCloud switch.
The group is saved to the chosen address book when it is next updated. So visit each group in turn and tap “Update” to move them.
NOTE:. If you have several address books of the same type (typically Exchange) you may need to enable “Use Default” as, due to iOS limitations, MailShot can only use the first address book it sees of a particular type.
“I get an error message from my server when sending mail out”
NOTE: MailShot is designed to work from iOS devices, not from Outlook.
Here is how to send to a MailShot group from Mail on a mac, or from a PC using iCloud.com. You may also be able to send and share from Android devices, it depends on your contact service.
There are a few possible causes of this
The Mail app- try using the standard Mail app to compose your email, in case the one you tried is not compatible.
Always use the blue + button on the To, Cc or Bcc line and add your MailShot group from the contact list. Do not type the group name in on the address line.
Switching apps after adding the group to your email. We suggest you always add your group last, just before you tap “Send”. (If you forget, tap “Cancel” and “Save to Drafts” before switching to another app.)
You may be exceeding the limits of your mail provider as to group size, number of contacts per day, or message size. See this answer for further information.
Another cause of error messages can be mistyped or out of date address information (especially likely if you entered the addresses manually, rather than selecting them from your address book). If you receive an “undelivered email” message read it carefully, as it will normally tell you exactly which email address caused the problem. Send it to us if you are stuck and we will interpret it for you.
We have seen some user’s email services (Yahoo, for example) reject the entire email if it includes an incorrect @yahoo.com address, so be particularly careful to check the accuracy of addresses on your own domain.
“I saw a pop-up message about a 100 (or 200, or 500) contact limit, what can I do about it?”
To prevent spam, email providers restrict how many contacts you can address with a single email, and/or how many people you can contact within a set time period. This can vary from provider to provider. (This link gives that info for many different providers).
Because a 100 contact limit is quite common, MailShot pops up a warning box when you create a group larger than that. A similar warning is given at 200 (for icloud.com addresses), and 500 contacts (for Gmail, when connected with Exchange- see below). If a limit is not relevant to you, you can disable its warnings from the MailShot page of the Settings app on your device.
Here are a few possible solutions if the limit is an issue…
You could consider changing your email provider to one with more generous limits, and you could use this alongside your existing account. Your device can easily manage several email accounts at once- the “All inboxes” feature in Mail allows you to read them all at once, just as though they were a single account.
A free icloud.com (or me.com/mac.com) account has a limit of 200 contacts per email and 1000 contacts per day. This is more generous than most. You can enable this from the iCloud page.
TIP You can select which account you are sending from with a tap on the “Cc/Bcc.From” line in the Mail app.
If you use Google Mail, you can increase your limit to 500 contacts for a single email by using the “Exchange” protocol to connect your device to it for email with ActiveSync instead of the “GMail” protocol.
You choose your connection method when you set up your device to access email using the screen shown on the right. Here are Google’s instructions for connecting using Exchange. (Be careful of their daily limit, though, this is also 500 contacts.)
WARNING- Google have announced that they will retire the Exchange/ActiveSync option for new users as of January 2013. It will remain available to those who currently use it.
“How do I send attachments to MailShot groups?”
MailShot adds the ability to send group email to tens of thousands of Mail-compatible iOS apps which couldn’t otherwise do so.
Attachments are handled by whichever app that sends the email, so select an appropriate app for the attachment type you want to send (Use ‘Photos’ or ‘Mail’ for images and video, ‘Pages’ for documents etc.) and address the email to your MailShot group using the blue + which appears in the “To” or “Bcc” line.
Uniquely, MailShot also allows you to forward received emails from Mail to email groups, with all attachments intact.
That opens up a useful workaround if the app you wish to use is not Mail-compatible. Try sending an email it to yourself from the problem app, then forward it to your group using the Mail app, all attachments should be retained.
“Does Mailshot work with every app on the iPhone and iPad?”
The contacts MailShot creates will work from any app that uses the standard Mail interface to send email, and over 150,000 users have been using with with many tens of thousands of different apps over the past year or so (it even works directly from Siri, on devices that include it!)
It is not designed to send SMS messages, or work from iMessage
The only apps we have heard of that don’t work with MailShot are those that don’t use the standard Mail interface, or which manage contacts themselves. A few known problem apps are Quick Office, and Evernote, or various Calendar apps (including Apple’s own.) There are also a few apps produced by the email providers themselves, such as Xfinity which cannot be used with MailShot. (No group email app on the App Store will work with those apps.)
We offer instructions for using MailShot contacts from a Mac (with Mail), a PC (with iCloud), or the Gmail iOS app at these links.
That’s all we have heard of, in over a year since launch. If you find another problem app, please tell us so that we can test it and add it to this list.
TIP: If you want to establish whether the app you are using is the source of any problem, try sending to a MailShot group from Mail.
TIP: To use an app that is incompatible with MailShot, but has attachments you want to send to your group, there is a workaround using MailShot’s unique ability to forward email with attachments.
- Create an email to yourself from the problem app
- Forward it to your MailShot group using Mail.
“Why does the first person in a group have the group name?”
This is a quirk of the iOS Mail system, which needs to wrap a contact name (in this case, the MailShot group’s name) around the email address.
This substitution is necessary to produce a correctly-formatted email string. The first person in the group will still receive the mail.
If you use “Bcc” to protect privacy (which you should do for larger groups) the contact name used is not visible to anyone else anyway.
“Why do some contacts or groups show up in red text?”
When an address in MailShot cannot also be found in your device’s address book, it is highlighted in red. Email will still be sent to both red and black contacts unless you edit your group.
If you only see one or two red contacts, an email address has probably been changed in your address book, and you might want to update MailShot. (the original purpose of showing the contact in red was to bring this to your attention)
When lots of red contacts are visible, this could simply be a number of contacts which you added manually into MailShot (i.e. not through your address book).
It could also indicate that you have turned off the address book where these contacts were added from (for example, mobile me) without copying all the contacts to your other address books.
A group appears in red on the Groups page to show that it contains red contacts.
“Why have some of my contacts disappeared?”
This is almost certainly caused by the Exchange server that you are currently storing your contacts to- it doesn’t like the format of the contacts that MailShot creates, so when it attempts to synchronise, it erases or clears them (Sometimes it may even panic and re-synch everything in the address book- causing contacts to disappear and then return later.)
This is easily resolved in just a few minutes by storing these MailShot contacts to iCloud instead. You can do this without disturbing any of your other contacts, and will be able to use both services happily alongside each other.
- Enable iCloud contact sharing from the “iCloud” page of the Settings app.
- On the “MailShot” page of the Settings app, disable “Use Default” and enable “CardDAV (iCloud)”.
- Visit each of your groups in turn in MailShot, and tap “update” to write them out to the new address book.
“Why does my second device only have one contact in the group?”
This could happen if your contact service you are using cannot handle the long contact strings that MailShot creates. Please see the previous answer and follow the directions there to move your MailShot contacts to iCloud.
Upgrading
“MailShot works great for me, how do I upgrade?”
There are two ways to upgrade from the free version of MailShot- you can either upgrade it with an in-app purchase, or download MailShot Pro from the App Store.
An advantage of using in-app purchase is that you can keep any groups you have already set up, whereas the MailShot Pro route is a little more straightforward, but they provide the same abilities..
NOTE MailShot and MailShot Pro are considered as different apps by the App Store. Once you choose your preferred method to upgrade, please stick with it in future to avoid being charged twice.
A prompt inviting you to upgrade with an in-app purchase will appear whenever you try to exceed the limits of the free version of ‘MailShot’. This will also be offered if you tap the ‘Restore Purchase’ button on the title screen, and no previous purchase is found.
Once your upgrade is confirmed, you will be able to create up to 100 groups, each containing up to 100 or more contacts (subject to any restrictions from your email provider). It will now also display an “upgraded” badge on the title page.
If you see a message that “In-app purchases are not enabled on your device. You can change this using the Settings app on your device”, you will need to make a change in the Settings app as follows:
- Go to the Settings app.
- Select the row that says “General”.
- Scroll down a little (if on iPhone) and look for a line that says “Restrictions”. If this says “No” then your problem lies elsewhere, if it says “Yes” then select this line.
- You’ll need to enter your pass code (or create one by following the prompts) to access the next screen.
- Scroll down to the “Allowed Content” section on the Restrictions page, then check the position of the “In-app purchases” slider within it. This slider should be set to the ON position.
If you get a message about being in a “Sandbox environment” when you try to upgrade, this can occur on a Jailbroken device in combination with certain jailbroken apps. Please Google for more information on this issue, we cannot provide support for this.
Any further problems upgrading, please let us know on support@solubleapps.com.
“Do I have to pay twice if I upgrade again?”
If you need to reinstall at a later date, or want to upgrade a second device, you won’t have to pay for the upgrade again.
If you originally upgraded the free version of “MailShot” with an in-app purchase, tap the “Restore Purchase” button on the title page. This will check the App Store for you and restore any upgrade purchase it finds for your account.
We have recently added a feature that checks iCloud for upgrades automatically on iOS5 or above.
If you purchased “MailShot Pro” as a paid app then you should download it again from the App Store. You should see “Install” displayed rather than a price on the download button, showing that the App Store recognises that you have already purchased that version.
Please see this answer: “Can I move my MailShot data to another device?” for information on moving data between devices, should you wish to do so.
“What is the difference between “MailShot” and “MailShot Pro” on the App Store?”
“MailShot Pro” is the full version, which can create up to 100 groups of 100 or more contacts per group (the limits depend on your email provider, 100 is a typical limit, its 200 for me.com and iCloud.com addresses- please check with them for details).
A free version of “MailShot” is also available which can be upgraded to the same capabilities as MailShot Pro through an in-app purchase. This is offered whenever you exceed the capabilities of the free version.
“MailShot Pro” and the upgraded version of “MailShot” are equivalent in features, but are regarded as two separate apps on the App Store, please do not download both the in-app upgrade and MailShot Pro, as you will be charged twice.
If you are unsure which version you purchased, tap “Restore Purchase’ on the title page of “MailShot”. This will check the App Store for you, to see if you have previously purchased the in-app upgrade. When you upgrade, an “upgraded” badge appears on the title screen and the “restore purchase” button is replaced by other options.
Importing and Exporting
Importing Address Book Groups
See this page in our MailShot User Guide for full instructions on the feature to easily import contacts from address book groups.
If you have your groups in Microsoft Outlook see below, if they are currently in Outlook Express see here
Synching groups from Outlook
Note: These instructions are gleaned from the net (and some past experience) we don’t currently use Outlook ourselves, so cannot offer specific help beyond these instructions. Please let us know if you have any amendments that may help others.
First of all, note that you can sync contact folders from Outlook into groups, but that Outlook categories are ignored by iTunes.
- Start up iTunes
- Select your device in the left panel
- Select “Info” in the horizontal menu that appears
- Tick the box marked “Sync contacts with” if it is not already selected and choose Outlook as your contact source.
- Select “selected groups”
- Choose the folders you want to sync across. They will become groups in your address book
Uploading contact groups from Outlook Express to your device’s address book.
One of our user had some very large groups of contacts in OutLook Express that he wanted to get across to his iPad, retaining the group structure.
It is not possible to sync the groups across directly from OE to the iPad or iPhone, but there is a solution using Outlook which may be helpful to some users. I am paraphrasing his instructions here (thanks, Algy.)
- Firstly you need to also have Outlook installed as a contact address book and synced to your device.
- Open Outlook Express (OE) and Outlook address books together. Reduce the size of their windows and place them side-by-side on the desktop.
- Now click and open the address book from the toolbar of OE. On the right you will see ALL your contacts. On the left you will see your contact groups.
- In Outlook click “contacts” and again on the right you will see ALL your contacts and on the left you will see a group, “Contacts”. You now need to click File/New/Folder at the top left of Outlooks menu bar to create a new folder. Name it the same as the one in OE group that you wish to transfer your contacts from.
- Continue to create duplicates in Outlook for each folder.
- Now with BOTH address books open, highlight the first folder in outlook, then select the same-named folder in OE and it will open all contacts in the right window of OE.
- Highlight the first contact in the list and holding down ‘shift’ on the keypad press the ‘down’ arrow now highlighting ALL the contacts in that group/folder in OE.
- Now left-click the entire list and drag /drop the list into the same folder name in Outlook.
- They are now all in Outlook, but not saved- so click the save/close button in Outlook repeatedly for each contact (if you have transfered 40 contacts you will need to rapidly click “Save” 40 times). They are all now saved in the Outlook address book group folder.
- Repeat steps 6 – 9 above for each folder.
- Now connect your device to your PC and sync your device with Outlook using the instructions given previously to get the groups across from Outlook.
They will all now be transferred and you can now open Mailshot and import them as new groups into MailShot, as described elsewhere.
Duplicating a MailShot group.
- Create a MailShot group, with a new name.
- Tap “+”, and select the MailShot-created contact from your address book.
- Select the contacts that you want to import, from the checklist that appears.
- “Update” the group to write it to your address book.
NOTE: This will not restore the name for the first contact in a group if it is not currently in your contacts, as this is not stored by a MailShot group
Merging MailShot groups.
- Select the MailShot group that you want to add contacts to.
- Tap “+”, and select the MailShot contact for the group you want to add from.
- Select the contacts that you want to import, from the checklist that appears.
- “Update” the group to write it to your address book.
NOTE: This will not restore the name for the first contact in a group if it is not currently in your contacts, as this is not stored by a MailShot group
Restore a deleted MailShot group.
If you accidentally delete a group, or uninstall the app, you can recreate your MailShot groups from the group contacts created in your address book.
For each group:
- Create a new MailShot group, WITH A DIFFERENT NAME.
- Tap “+”, and select a MailShot-created contact from your address book.
- “Update” the group to write it to your address book.
You can now rename the group if you wish.
Sharing a MailShot group to someone else
Send a MailShot group contact to someone by selecting it in the Contacts app, then tapping the “Share Contact” button. This will email the entire group as a .vcf file.
They will be able to use this on an iOS device or a mac, even if they don’t have “MailShot” themselves. They also don’t need to already have those individual contacts in their addressbook.
NOTE: They may need to store the MailShot contact in an iCloud address book if it doesn’t work with their Exchange server.
Moving MailShot data to another device
NOTE: You may not need to install MailShot on more than one device. The special contacts that MailShot creates are shared automatically using iCloud, or other means of contact sharing, and can be used from ALL your iOS devices (even those that don’t have MailShot installed.)
If you are asking this question because you have just upgraded to a new device, consider using iCloud to restore this new device from a backup of the old one, this will bring all settings and app data across very easily.
You have two options available, you can choose either to transfer a group one at a time, or use iTunes File Sharing to copy ALL the group data from one device to another.
To transfer a single group, the MailShot contact it created will need to be synchronising correctly between your devices. Then:
- Create a new MailShot group, WITH A DIFFERENT NAME, on the target device.
- Tap “+”, and select the MailShot-created contact from your address book.
- Select all the contacts that you want to import, from the checklist that appears.
- “Update” the group to write it to your address book.
You can now rename the group if you wish.
Using iTunes File Sharing (updated for iTunes version 11)
- Connect the device with the data you wish to copy, and open iTunes.
- Now select the device in the drop down list.
3. Then select “Apps” in the menu bar
4. And scroll the whole page down to the “File Sharing” section
5. Select MailShot or MailShot Pro from the list of apps at the left of the screen (whichever contains the data you want to copy)
6. Then click and drag these two .plist files to a folder on your desktop (or somewhere else safe)
Now its just a matter of reversing the process to copy the files to your second device.
7. Ensure that Mailshot or MailShot Pro is installed on your new device, then reboot that device (so the app is definitely not running.)
8. Repeat steps 1 through 5 for the new device…
9. Click and drag the two files you previously saved to your machine into the window for the new device.
Once you have checked this process worked, it is probably a good idea to remove MailShot from your first device, to avoid later confusion
Moving data between MailShot and MailShot Pro
You can do this in just the same way that you would transfer data between devices- please see the instructions above.
Printing or saving a list of the contacts in a MailShot group
Here is how to save or print a list.
- Select the MailShot group contact from the Contacts app.
- Tap and hold on the email address to copy it.
- Paste it into a text document, or the body of an email.
This gives you a good result with a little tidying up ( just add the name of the first contact in the group, and a final “>”.)
Tips
“How do I rename, delete or reorder MailShot Groups?”
Just go to the screen in MailShot where your groups are listed and tap the”Edit” button in the top right corner, you can now delete a group in the usual way, by tapping the red “-”, then the red “Delete” button.
If you want to rename a group, go to the group screen and tap “Edit”, then select the group that you want to rename. When you have edited the name you will be taken to the contact listing page for that group. Tap “Update” to write it to your contacts.
If you want to reorder the groups, go to the group screen and tap “Edit”, then just tap and hold on the three grey bars shown on each line, and drag into position.
If you are asking because you see several copies of your MailShot groups when you address an email, be sure to tap the blue “+” button in the “To”or “Bcc” lines of your email to address mail to your MailShot groups, not type the group name onto the address lines. This avoids the ghost versions.
How can I remove someone from the group before sending an email?
Here’s a simple trick to expand a MailShot group on the address line in the standard Mail app so you can view or modify the list of contacts.
After adding the group to your email, tap “Cancel” and select “Save to Drafts”, then tap and hold the compose button for around two seconds to retrieve the mail from drafts again.
Now you can view contacts within the group by tapping on the address line.
You can also remove contacts from the email by tapping them, then using the delete button on the keyboard.
TIP: iOS 5 and 6 users can move contacts between “To:”, “Cc:” and “Bcc:” lines after doing this, simply by tapping and holding on a blue bubble.
NOTE: The first contact will display the name of the MailShot group, this is normal and required for MailShot to work. It still contains their regular email address.
Compatibility
You cannot use this trick in the Gmail 2.0 app released in December 2012.
How can I hide email addresses to protect privacy?
It is polite to protect your recipients’ email addresses. You can do this by placing the MailShot group in the “Bcc” line of the email, and adding yourself in the “To” line of the email. This sends the email to multiple persons, with only yours being visible.
- Place your email address in the “to” field of your email.
- Select the “Cc/Bcc” field of the email to open up both lines if only one is showing.
- Select the “Bcc” field, and tap the “+” to add the MailShot group.
“How can I prevent people doing a “Reply all” to the group?”
You can do this by putting the group in Bcc, instead of on the To line, see this link.
How can I change which email address MailShot sends from?
The Mail app determines the email address your email is sent from.
If you reply to, or forward an email, the address you received it on is used. If you create a new email, your “default” address is used (set from the Mail, Contacts, Calendars page in the Settings app)
To change the address used for an individual email, tap the “Cc, Bcc, From” line in your email to open up those lines, then tap the “From” line to choose which email account you wish to send from.
How can I send mail to a MailShot group from a Mac ?
Contacts that Mailshot creates for you on your iOS device can be used to send email from Mail on the mac to everyone in the group.
NOTE: First tap “Update” on your chosen group in version 1.60 or higher of MailShot to write the group contact to your address book. Then synchronise contacts with your mac.
Start typing in the group name, and select it from the drop-down list as usual. Click the group name on the address line on the down arrow that appears, and select the long address string you see there (a black checkmark appears when it is selected.)
To change who receives the email, select “Edit Address”. This expands the group so you can edit it. You could also use this to check who is in the group.
TIP: It is probably best to name your MailShot groups differently to any address book groups you may have on your mac.
TIP: This method does work. If any part of this doesn’t appear to be working, you probably forgot to set the check mark in the drop-down menu.
How can I send mail to a MailShot group from a PC ?
You can use iCloud.com to send email from a PC to your MailShot groups.
Log onto www.iCloud.com, then address your email by typing the group name into the address line of the email, you can select your group as soon as it becomes visible in the drop down menu. (Oddly enough, this is the reverse of how we advise you to address email to MailShot groups on iOS, using the blue + button).
This will allow you to send email to the group from your me.com account. (If that is not your preferred account, you could set iCloud to bounce any replies there instead.)
Once the group has been added to the address line of the email it can be edited to delete or add contacts, or move contacts to the “Bcc” line. (Here’s how to do the same on iOS or Mac.)
TIP: You can enable the display of the “Bcc” line on iCloud.com from its Settings > Preferences > Composing panel.
Outlook cannot understand the contacts that MailShot creates, so there is no way we know of to use them together (other than the workaround of bringing up the MailShot group on iCloud.com, then manually cutting and pasting it to the “To”, “Cc ” or “Bcc” lines in Outlook)
Can I send mail to a MailShot group from the GMail iOS app?
(updated March 2013)
MailShot enables you to send group email from Mail and tens of thousands of compatible apps, however the GMail app does not use the standard iOS interface to send mail.
For some time we made a workaround available, but since their March 2013 update, the Gmail app will not work with MailShot groups (rejecting the group if you try to add it from your device’s contacts, and often not seeing it if you try to add it from the known contacts list.)
We therefore have to recommend that you use the standard Apple Mail app to send group email over your GMail account. (It is, of course, fine to continue to use the GMail app for your other mail activities.)
Note: No other iOS group email app we are aware of will let you send from the Gmail app, either.
“How can I send several photos at a time to a MailShot group?”
In iOS6, the mail app can insert photos directly into your email, just tap the body of the email where you want to insert the photo, and select “insert Photo or Video”
In iOS5 and earlier you can do this by using the Photos app, which can create an email with up to 5 photos. Here’s how:
- Start the Photos app.
- Tap the “Action” button at top right (the icon is an arrow emerging from a square) then select which photos you want to send. Blue checkmarks appear on selected photos.
- Now tap “Email” at top left (iPad) or “Share” at bottom left (iPhone, then follow it by “Email”) and add a MailShot group to the “To”, “Cc” or “Bcc” lines (note: its safest to add this using the blue “+” and selecting from your contacts, rather than a drop down list)
- Tap “send”.
If you want to send more than 5 photos at once, select several in Photos, tap “Copy”, and paste them into your Mail app, then repeat to add more.
Alternatively, if you have an iPad and the “iPhotos” app you could use that to arrange the photos artistically into a journal, then send the viewing link to your MailShot group.
“How do I change the order that my contacts are listed in MailShot?”
There are two ways to do this-manually or automatically.
A “Sort” button is provided on the contacts page to sort contacts alphanumerically, based on the contact name. If you like your contacts sorted in this way, just tap it before you tap UPDATE.
Contacts which do not have a name defined in your address book are shown using their email address in place of a name. They will be grouped together, which is quite useful when hunting for someone who only has an email address that is not based upon their real name.
If you don’t like the way that “Sort” arranges your contacts, you can tap the “Edit” button, and drag contacts into any order you like by tapping and holding on the grey 3-bar icons at the right of each line.
There are advantages to sorting contacts by hand (I heard from one user who wanted to put his children in order of their ages, rather than alphabetically, for instance.) Or you may want to put contacts near the top that you often select or deselect from your group.
“Why is there no Question 13?”
Because some people have Triskaidekaphobia, the irrational fear of that number, and we found ourselves wondering which question we should put at number 13.
This answer makes even less sense, now that we don’t number our answers.
“How do I turn sound effects on (or off)?”
Sound effects are controlled by a slider in the Settings app.
“How do I see just MailShot Groups in my contacts?”
If you start typing “MailShot” into the contact search bar, they will be listed for you. It doesn’t matter what you named the groups, it will still find them.
“How do I fix a message about not having ‘a suitable address book?’ “
If you get this message, please update to our newest release of MailShot from the App Store, as the simplest way to resolve this.
I see a message that MailShot “could not set organization name to MailShot”
This iOS6 problem was resolved by the update released in October 2012. Please update to the latest version.
Further support
If you have any issues, please drop us a line and we’ll do our best to help.
The best way to do this is from the support button on the title page of MailShot, as that also tells us a bit about how your device is set up. Don’t forget to let us know what the problem is, and what solutions you have already tried, as this will help us identify and solve your problem for you as quickly as possible.
God morning,
I have an iPad 2 and had purchase the pro version of Mail group. Recently, I had to wipe the firmware and reinstall it on my iPad. When I did that, I lost my mail group pro version. Can you help me with this or do I need to purchase it again?
Thank you in advance for your help,
John
No problem.
You wont have to pay for the upgrade a second time as long as you:
a) install using the same user account
AND b) are installing the same version of MailShot (i.e. if you originally did an in-app upgrade of the free version, then do this again, whereas if you originally purchased the freestanding “MailShot Pro” edition, then you should redownload that version.)
Don’t worry about messages that ask if you want to pay to in-app upgrade, Apple do know you have already purchased it, but they only tell you this AFTER you try to buy for the second time.
For more on upgrading see http://solubleapps.com/MailShot-support/#UPGRADE.
A note for anyone in the same position- MailShot can reimport contact groups. So, if you lose your data but still have the contacts that MailShot created, try following the instructions given above on our support page to recreate your groups.
Is there anyway to delete a group contact that is showing up twice on the mailshot group listings page? I am assuming it created a second entry under the same title due to cacheing? The group name that got created has the same name as the first, but only lists the first person of the original group. If we could delete the “created” group, we wouldn’t have to worry about selecting the wrong one. Thanks in advance for any help.
Hi Greg,
I am afraid there isn’t, as far as I am aware.
You are correct about the caching, It is built into the way iOS behaves and appears to be that iOS isn’t quite sure how to handle the long contact strings that are central to how MailShot works. I think this can vary from iOS version to iOS version, I haven’t tested it on iOS5 yet.
Selecting MailShot groups from the address book using the “+” in the address line appears to be bulletproof on all iOS versions, so that is our recommended solution if you see this issue.
Thanks
Peter
Good morning. Please could say me if you can select multiple contacts at once when you create a group, and thus not having to go one by one. Thanks
Hi Pablo,
A feature to add contacts quickly from your address book using a checklist is coming in version 1.50, available soon as a free update.
Peter
Thank you for the answer. Regards
Hi, is there a way to type in an email address into a group instead of importing it? Thanks. Dtt
Hi,
This has been coded up and is coming in version 1.50, as we have had a few requests for it recently.
Cheers
Peter
I second the request for adding more than 1 contact at a time when creating a group.
When the update is posted, I will upgrade to the Pro version.
For the time being, I am using a competitor app which allows me to create a group by clicking on the names in my address book. MUCH faster than your current method.
John
HI John,
One thing that speeds up the current version which I think not everyone knows about, is an option in the Settings app for MailShot that enables a fast add for contacts with a single email address, cutting out a stage.
The last release sometimes didn’t pick up the setting for this option (which should be set to “on”) until a user visited the Settings page for MailShot the first time. This is fixed on the new update.
It is still faster to add lots of people using the new checklist, though, and that update will be out in a few weeks.
Hi!, I tested the free version, worked great, so i erased it and bought the pro version and it crashes when adding contacts, so I came for help and reading I found about the app upgrade. So I erased from my ipad 2 the pro version, downloaded the free one and then upgraded from inside of it, I received a messaga about the charge. I’d like to know if in fact I’ve been charged twice since I bought the pro version separately and then I did this move from inside the free version, which works very good since the “inside the app upgrade” I must say. Thanks a lot.
Hi Jesus
That is odd, MailShot Pro shouldn’t crash when adding contacts- even more so as the code in an upgraded free version of MailShot is literally identical and both versions have been released for a few months now. If this happens to anyone please get in touch on our support email (where we do our to-and-fro user support) and we will try to help resolve this for you.
Unfortunately, as far as Apple are concerned the free standing MailShot Pro and the in-app upgrade are two entirely different things, and you will be charged if you do both. If you need a refund because of this you will need to contact Apple I am afraid, as developers can’t do this for you.
I try to make this point about the upgrade in many places on the site. Was there a particular place you read about it here where I didn’t mention the freestanding version, and that this is a different thing? I am asking as I would like to change that if so.
Thanks, and I am glad to hear you are liking MailShot.
Peter Johnson
http://Www.solubleapps.com
It’s really great, but why can’t you add SMS as well?
I can add it to an SMS but the app adds only the email. If it can add the number as well, it will be fantastic.
Hi Bashir
Thanks for your kind comments.
Mailshot works by creating long email address strings containing your entire group in one contact so that you use it all over your device. I don’t believe that it is possible to do the same thing with phone numbers.
However, there is a solution that may help people out in some cases…Most US carriers provide an email gateway that gets converted into an SMS text message for their users, and a number of other services and carriers offer the same ability in other countries- You can find an uodated list of email gateway addresses on Wikipedia at http://en.wikipedia.org/wiki/List_of_SMS_gateways.
You may have to ask your contacts what carrier they are on. And be careful to check the small print, especially in countries where it isn’t usually the receiver that pays for a text.
Those subtitute email addresses can be added into your MailShot groups and used at the same time as regular emals. Note that for some of those services only the email heading becomes the text message- so you should put the most important information in the heading of your email (e.g. “Practice moved to 3.30, Friday”)
Hope this helps someone
Cheers,
Peter
I backed up my iPad because I had to return it. I synce up my new iPad and my distribution lists did not come through. Does it back these up somewhere or did I lose all my list I created?
UPDATE: Feb 3rd 2012
Version 1.60 of MailShot brings the ability to load MailShot groups back into MailShot from your contacts. Please try this if you lose your data. Be careful to create a group with a new name in MailShot, and then add in the contacts from your old group contact. Don’t use the same name until all the data is loaded back in.
Hi Sean,
Synching will copy your apps, contacts etc. across (depending on your iTunes settings) but not your app data. You need to do a “restore” from your backup in iTunes to restore the data for MailShot, and all your other apps. There is a button for this on the front device page in iTunes.
Normally this process would be done by selecting the option to “restore from ITunes” when you register your new device into iTunes for the first time, but if that didn’t work (or if you had selected “new device”, or chosen to “restore from iCloud” but had not previously backed up to iCloud) then you may need to restore manually.
Best of luck
Peter
Greetings,
I installed MailShot Pro tonight and created a group and when finished it reported that the group was added to my Contacts List. However, the group did not show up in my Contacts List. Did I miss a settings some place?
Regards,
David
Hi David,
If MailShot said it had created the contact for your group, but you can’t find it, then it has probably been stored into a different address book than the one your are currently looking in (There can be several address books on your device, one for each of the contacts services you sync with)
When looking at the list of contacts, tap “groups” at top left and then select “All Contacts”. This will show all the contacts on your device, from all of your address books. You should find the contact there.
Cheers
Peter
Thanks Peter,
The problem is resolved, I was looking for the new group in the wrong place. Mailshot Pro works great!
I like your App. I bought it for the iPhone, but later downloaded it for the iPad. I was charged again. Apps bought for the iPhone do not get charged again for the iPad. Why did this occur? Also, if I receive a group email, for example, all the men in my church sent by one person, is there a “slick / easy way” to simply add them to a new group with your App? I am speaking about via the iPhone or iPad, although I could use Yahoo mail some way if that helps. Finally, how can I sync the groups on my iPhone to the new iPad App without “keying in” all that contact data again?
HI Buddy
I’ll answer this in a few blocks
You will not be charged again if you download the same version using the same App Store account.
If you in-app upgraded the free version of “MailShot” you should not download “MailShot Pro”, as they are considered as different apps on the App Store.
See this link for more on upgrading a second time http://solubleapps.com/mailshot-support/#TWICE or this one for general upgrading http://solubleapps.com/mailshot-support/#UPGRADE
Not at the moment, although this is actually something I am considering for our next update, as this question has come up occasionally (we have already updated 5 or 6 times to add features from user requests). The approach I am considering would be for you to copy the long email address from the received email, and paste it into a special box in MailShot, MailShot would then turn this into a list of contacts that you could add quickly to your group.
I am not aware of any other existing group email app which currently lets you do this.
Any MailShot contacts you create on one device can be shared to your other iOS device using iCloud or iTunes contact sharing, and can be freely used on either device.
However, we do not recommend that you attempt to MANAGE the same group on more than one device, as the data that creates groups does not synchronise between devices. We plan to add such synchronisation in a future update using iCloud Data Sharing (which only became available last week).
If you still wish to change which device manages your groups (perhaps so you can use iPad to do this instead), we provide instructions on how to transfer MailShot data between your devices at http://solubleapps.com/mailshot-support/#MOVE
I hope this answers your questions
Peter
Soluble Apps
Can’t contacts be sorted by LAST name instead of first? I absolutely hate the sort by first name, it’s virtually useless.
Hi Robert, thanks for your request.
So that MailShot works correctly around the world, we rely on Apple’s iOS call to return a localised contact name. If you want contact names added to MailShot as “lastname, firstname”, you can do this by changing “Display Order” in the “Mail, Contact, Calendars” tab in the Settings app to read “Last, First”. They can then be sorted on lastname. This setting also controls how they appear in your Contacts app, but note that it will only affect the contacts you add to MailShot from this point on.
There is another possible solution. Are you aware that you can order your contacts in that MailShot list in any order you wish? Just tap “Edit” at the top right and drag your contacts around into your desired order by tapping and holding on the three grey bars shown at the right of each contact. People sometimes use this feature to put the contacts they most often need to change near the top, or the bottom. Once the order is changed, they stay in that order (just be careful not to tap “sort”)
Peter
Why do some groups show up in red in my groups list?
Hi Sarah,
When an email address is shown in red, this is just to alert you that MailShot can’t see that particular email address in your current address book.
It could be one of two things, either a) that you added that contact manually using the “manual import” feature,
or b) that the email address has changed or been deleted for that contact since you set up your MailShot group. Showing it in red is a prompt for you to check it.
A group is shown in red when it contains a red email address, also to catch your attention so you can check it.
Either way, the group will still function from your contacts.
Peter
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Hi Peter,
I posted elsewhere in your FAQs on Exchange about how pleased I am with MailShot (esp. when I realised I wouldn’t be charged twice for the in-app upgrade!).
One question for you, while Contacts Groups are syncing between my iPad & iPhone via iCloud, the MailShot groups are not syncing between the devices. I note above you recommend NOT to manage a group on multiple devices. Do you have plans to sync MailShot groups in a later release?
Thanks once again for a great app – it fills a HUGE gap in iPad/iPhone mail functionality.
Regards,
Robert
Thanks Robert,
Yes, adding data sharing via iCloud is certainly planned, but we are waiting for the developer support for this feature to improve before we implement it. Very few apps do use it at the moment, and many of them are Apple’s own.
Peter
I just tried Mailshot and received the message ‘not having a suitable address book?’. Yes, I use EXCHANGE. Does it mean I can not use Mailshot? Regards Rainer
Hi Rainer, thanks for your question.
No, not at all. You can easily create a local address book to store MailShot contacts in that can work alongside Exchange.
See this link on our Support page for instructions http://solubleapps.com/mailshot-support/#ADDRESS. Drop me a line by email if you need further help.
Cheers
Peter
Soluble Apps
I have MailShot on my iPad with addresses assigned to groups. Not I’ve put MailShot on my iPhone but I don’t want to re-add all of my groups/contacts! Is there any way to copy the info from my iPad to my iPhone?
Hi Bo
We suggest that you should manage your groups on one device, then share the contacts that MailShot creates for you to your other devices.
If you want to change which device is in charge, you can find the instructions to move all your group data to another device here: http://solubleapps.com/mailshot-support/#MOVE.
Hi, I just wanted to thank you for the free version of Mailshot. Not only was I impressed with this app I was very impressed with all of the help you give so clearly. I also learnt from you how to attach several photos to an email ( I was copying and pasteing one by one before.
As mentioned I am impressed by your service and will look out for any other apps you produce.
Hope this does not sound too cheesy but I believe giving credit where credit is due.
Many thanks, Reg
Thanks Reg,
We are always happy to help if we can, and rely on the great recommendations we get to spread the word about the apps we produce. If you have the time, a review on the App Store is always very much appreciated.
Peter
Soluble Apps
How do I sort my groups. I can sort the contacts but see no way to sort the groups. Love the program. Thanks
Thanks for your comment, Brad, and for your question.
You can arrange your groups into any desired order by tapping “edit”, then tapping and holding the grey three-line icons that appear on each line to reorder. Tap the icon and drag the line into position.
This, and a lot more, is covered in our user guide at http://solubleapps.com/mailshot-guide-groups/
Peter
I downloaded MailShot Pro on my Ipad and it runs great. My question is, can I run this program on my MacPro laptop? Thank you for your reply.
Gary Gatzen
Hi Gary, thanks for your kind comments about MailShot, we are glad you are enjoying it.
I assume you are asking if you can use MailShot contacts in mail on your mac? Until recently the answer was “no”, as the special format MailShot uses to trick your iOS device into sending group email could not be used with mac.
This will change with our next update (due in 2-3 weeks) as we now have a format that works on both platforms- and even better, on mac you can edit the group just before you send- something there is not an easy way to do on iOS. (just right click, and select “edit address”)
I hope this answered your question.
You can now use groups created in MailShot on your iOS device, on your mac too. See this link for details: http://solubleapps.com/mailshot-support/#MAC
When MailShot PRO recently updated, I can no longer add groups. I can bring up the screen to add a group, but the only option given is cancel, so I can save the name of the group or add any addresses.
Can you help me?
Hi Marc
This happens if you tap the button to close the keyboard on an iPad on that screen on version 1.60. Tap the text box and then tap “done” on the keyboard to move to the next screen.
This process was made automatic if you put the keyboard away on that screen on all subsequent updates.
If you encounter problems with a bluetooth keyboard, you may find you have to disconnect the keyboard to tap “done” on the virtual keyboard. This will be improved in our next update
Peter
I downloaded MailShot as a way to be able to utilize existing groups with in Contacts. I liked the free version so I did an in-app purchase of the Pro version on my iPad. However, I am not seeing this as purchased within my iTunes library. Therefore, I can’t install the Pro version on my iPhone. Is there a bug or is this supposed to show that the app I purchased as not purchased?
Hi
You should install the same (i.e. free) version of MailShot on your iPhone, then tap “Restore Purchase” on the title page. This will apply the in-app upgrade to the version on your iPhone without charge. (DO NOT download the “MailShot Pro” app in this case, as this is considered as a separate app by the App Store and you will be charged for it.)
Note that the best way to use MailShot with multiple devices is actually to create your groups on one device and use iCloud or other means of contact sharing to copy the Group Contacts it creates to your other devices. If this does not work for you please contact support and we can help.
Peter
Your store information read that you can add attachmates to emails. I don’t see how that works? Please explain how to do this.
Hi Jeff
Sure, as you probably know MailShot creates a special contact which you can use from almost any app to send email to your group.
You send attachments to a MailShot group the same way you would to a single contact- from the app that handles it. e.g. You might send photos from the Photos app or Photoshop Touch, forward a PDF from a PDF reader or send a sound file from an app that sends that etc.
Almost anything an app can send, MailShot will enable it to send to more people at once (apart from appointments in some Calendar apps).
Because MailShot groups work in the Mail app you can also forward any received emails to a group, including all their original attachments, which most other group email solutions can’t do.
I hope this answered your question.
Peter
I use gmail and I’m wondering if mailshotpro is compatible with it.
Jane
Hi Jane
Yes, you can use MailShot contacts with a Gmail account from the Mail app (and from many tens of thousands of other apps)- but not from the recently-released ‘Gmail’ app (which doesn’t use the built-in iOS email routines.)
Using the standard way to connect to Gmail (IMAP) you can address up to 100 contacts at once, this increases to 500 at once (but also 500 per day) if you connect your device to Gmail using Exchange. Details of how to do this are above on the support page.
How do I delete an entire group?
Hi Ron
Simple, tap “edit” on the page that lists your groups, then tap the red “-” button next to the group you want to delete. That will remove the group and the contact it created.
For more on this, see http://solubleapps.com/mailshot-guide-groups/
I hope this answered your question.
Peter
Hi I’m extreamly happy with mail shot app .
Do you have a group app for text and mms
Messaging ?? Similar to mail shot
Regards
Rocco
Thanks for your kind comments Rocco. I’m afraid we don’t have a texting app, though it is something we may do in the future.
Absolutly great service!! I required assistance. It was not only fast but solved my problem.
Thanks – GREAT APP!
I had to create a group mailing yesterday for the very first time. I found out about MailShot when I googled how to accomplish this, bought the Pro version and away I went. I do not consider myself computer literate but this was awesome to use. I found the support easy to understand and watched the little “how to” video obviously written for folks like me. Love my IPad!! Chris
Thanks for letting us know, Christine. I hope you have a great time with your iPad.
If you enjoy the app, a review on the App Store is much appreciated, (a button is provided for this on the title page of MailShot). If you need any assistance with MailShot in the future, we’re always happy to help.
Peter
Soluble Apps
Somehow my mailshot app got deleted I reinstalled it but my address books are not showing up how do i get them back? Ps how do i do the same for texting do u have an app to send for texts?
Hi Amanda.
You can rebuild the groups fairly quickly if you still have the group contact which MailShot created for you, as there is a way to read MailShot groups back in…
Create a new group, (IMPORTANT! it must have a new name.)
Tap “+” to add your old group contact.
Tap “add” to add all the contacts that were in the group.
Now you can rename the group if you wish.
I hope this helps.
Peter
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Lost my lists. They were still in contacts. When I thought I added to app to go to contacts, lost contact list. Darn!!!
Hi Dia,
Sorry to hear you are having a problem, we’ll do what we can to help resolve it for you.
So when you look in the MailShot app, you can’t see the groups you created? I can think of a few possible reasons:
A) You have deleted MailShot and reinstalled. (This would delete the group data)
B) You created groups in a different version of MailShot to the one you are trying to use (note that “MailShot” and “MailShot Pro” are two different apps and their data is held separately- try to locate the other version of the app)
Or possibly C) You created groups on a different device to the one you are looking on. (Contacts are shared between devices and can be used from all, but groups are only managed from one device)
B and C are quite common reasons to believe you had lost your group data. so check for them both.
In any event- if you still have the contacts that MailShot created, you can use them to recreate the groups. Here is how to [import an individual group into MailShot](http://solubleapps.com/mailshot-support/#LOADBACK) from a group contact in your address book.
We hope that this will resolve your problem. If you have any further questions, or need further assistance, please drop us a line from the “Support” button in MailShot, as that will tell us how your device is configured.
Peter,
soluble.
I am having problems with Sparrow, can you help me please?
Hi David,
MailShot works with tens of thousands of Mail-compatible apps,unfortunately Sparrow is not Mail-Compatible, and does not understand address strings. You would need switch to the standard Mail app to send your group emails.
I dont know of any iOS group email app that works with Sparrow. Longterm you may want to reconsider your use of it as, since its purchase by Google in 2012, they have ended their commitment to update or improve it.