We will put the most common support questions here on this page as they come in.
Q. “Is there a “How To” guide?”
We have put together a comprehensive User guide, which should be the first place to look for help and advice when learning how to use ShotList.
You may also find viewing this walkthrough video helpful
Q. “Where should I go for help?”
If you can’t find the answer on this page or in the User Guide, please email firstname.lastname@example.org and we’ll do our best to help.
Q. “What are the different ways to send schedule revisions to people?”
There are now several ways to do this-
- As a Oneline Schedule email, which anyone can read on the simplest devices.
- As a PDF attachment in an email.
- By printing physical copies, using Airprint.
- or by sharing the project using the free Dropbox service.
Q. “How can I rename a project?”
To rename a project, go to the page that shows your project names, and tap “Manage” in the top right corner, then select the project you want to rename.
Q. “Do I need a live data connection to run ShotList?”
No, as ShotList stores data locally on your device, you won’t need a data connection to view or edit your project.
You will only require a data connection to email out schedule updates, or to backup or exchange information with colleagues using the DropBox feature.
To keep mobile data use to a minimum, we reduce the resolution of all storyboard images stored in MailShot to match your device resolution, and we only send or download images that have changed since your last exchange with Dropbox.
Q. “I need to shoot some of my shots at fixed times. How could I see those times on the stripboard?”
As this idea was useful to one of our users, we are including it here in case it is helpful to others.
If you want to be able to see a critical start time, especially for planning purposes, add it to the Description field (e.g. “12:15 Barney ties Fred up with twine”) and it will be clearly visible on the stripboard as you shuffle your other scenes around it.
If you want to store more complex information about a critical time, such as “Location available from 2:00pm until 4:00pm, but we can’t use firearms until 2:30” then it is best to store it in the Notes area.
Q. “Is there a way to get data from other sources, such as “EP” or “Final Draft” into Shotlist?”
ShotList is designed as a lightweight free-standing solution. We see it as having two typical roles- on its own, to plan smaller shoots in detail, and as almost a specialised “To Do” list app for larger productions, where you would just enter scene numbers, along with only the specific notes, storyboard frames etc. you wanted with you on the day.
We have added the ability to export and import in a popular spreadsheet format, to allow editing your project on a desktop. See this page in the User Guide for details
We’d like to hear which applications you would like to see the addition of optional modules to import from. “Final Draft” is one possibility, it depends on the availability of documentation on the file formats of the other apps.
TIP You can of course use a Bluetooth keyboard (including the Apple Wireless Keyboard) to enter data directly into Shotlist on an iPhone or iPad. This is worth considering when initially entering data for a larger production.
Q. “Where should we send comments, suggestions and requests?”
Please send all comments, suggestions or requests to email@example.com.
We always love to hear from you, and have already gained a strong reputation from users of our MailShot app for listening to our users and updating our apps after launch to add features based on requests.