We are happy to announce the release of “FAQ Markdown Email Composer“.
This special version of our FAQ app is optimised to support the increasingly-popular Markdown text markup notation, allowing formatted text, lists, code samples and embedded weblinks in your emails.
FAQ is a unique app that stores all the bits of text you use most often in your emails- opening phrases, answers to the questions you get asked most often, and closing phrases, along with any images and diagrams you may need. This allows you to create the perfect email in reply to a common question in just a few seconds- ideal for customer support, or handling questions from students or group members.
The new version interprets all Markdown formatting in your text, and includes the ability to easily preview your marked-up text.
FAQ will continue to be available in both versions- FAQ and the Markdown edition, so you can choose the one which suits you best.
FAQ, a unique new app to handle customer support on the iPhone and iPad was released today from Soluble Apps, developers of the popular “MailShot Pro” group email app.
The best apps are often those written to solve a need shared by their developer, as this means they can fully appreciate the problem they are trying to solve. “FAQ” is one such app, and was designed to answer user support questions quickly and efficiently (or for any other situation where you might want the elements you need to compose emails right at your fingertips.)
Since its original release at the beginning of the year, we have handled a fair bit of user support for our popular “MailShot Pro” group email app, and I like to think that the way we have done so has contributed to the reputation, and probably the review scores, that we have gained in that time. We try to treat each customer as an individual. Each enquiry reveals differing levels of supporting information, and user expertise, or asks a slightly different combination of questions, so we wouldn’t feel entirely happy just sending out a stock reply. But we also found that we are also repeating ourselves a lot, and doing far too much typing on our iPhone and iPad keyboards.
So we created FAQ, which makes its debut today on the App Store.
FAQ makes customer support much less repetitive. You use it to hold answers to all the most common questions you receive, along with reusable elements like opening and closing phrases, and supplemental information you might need (including images or web links). The items you select can be quickly combined into a response, ready to mail out, or copied to the clipboard, ready to paste back into a reply.
FAQ can also be used in many other situations where you may need to repeat information to customers, colleagues or pupils- such as warnings and disclaimers, instructions for finding your offices, stating office hours etc.
See the app page or support page/user guide for more information. Or find us on the App Store
UPDATE: This New video walks you through using FAQ for your customer support, and shows you it in action!
Now that MailShot is on the App Store we have been receiving the occasional support email. I am very pleased to say that we have been able to help everyone out so far.
We added an illustrated walkthrough to our MailShot Support page today to help get people started, and a few more support questions and answers to the list, based on the questions asked in that first week.
Do check it out, but don’t hesitate to get in touch if you still need help.