Mailshot updates add iOS 13, Dark Mode, Print, and Drag and Drop Support

We’ve recently released a number of updates for MailShot, to add a ton of new features.

MailShot now supports the system Dark Mode on iOS 13. (This can be enabled from the “Display & Brightness” page of the Settings app, or the Control Centre.)

You can now print a list of the members of any group to an AirPrint-compatible printer, (tap a group on the Groups page, then select “Print”)

We have wound back the minimum iOS requirement for the app to iOS12, as a number of longstanding users found that the App Store would not let them reinstall to older devices.

And our next update (in a day or so) will bring Drag and Drop to iPad…

This will allow you to run Mailshot side-by-side with Mail, and simply drag a group across into the To: or Bcc: line of an email. See our Support Page for more details, or this video:

We hope you enjoy the updates.

FAQ Email Composer 2.0 released

FAQ Email composer easily creates customer support emails for iPhone and iPad. Available now on the App Store.

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We are proud to announce the release of version 2.0 of “FAQ Email Composer“,  our unique app that helps you to easily create the perfect email.

The update provides a massive graphical refresh, with a much cleaner layout, and full compatibility with iOS 8.3. it also adds support for the larger screens of the iPhone 6 and iPhone 6 plus.

FAQ is ideal if you handle customer support, or provide information to a group of students, parents, sports teams. It works by holding all the blocks of text you may want to use to open and close emails and answer questions. Just select a couple of the blocks with checkmarks, and the email is created for you.

The new app is also available in a Markdown-optimised version, “FAQ: Markdown Email Composer”, now updated to feature a shortcut bar above the keyboard, for entering Markdown more quickly.

FAQ is an undiscovered gem, that always gets fantastic reviews from those who have tried it.


FAQ AppstoreFAQ Email Composer works with iPhone 6+, 6, 5S, 5c, 5, 4s and 4, iPod touch, iPad and iPad mini, running iOS 7.0 and above, and is available now on the App Store.


FAQ Markdown Email Composer” works with iPhone 6+, 6, 5S, 5c, 5, 4s and 4, iPod touch, iPad and iPad mini, running iOS 7.0 and above, and is available now on the App Store.

New edition of FAQ released, with Markdown support

MarkdownWe are happy to announce the release of “FAQ Markdown Email Composer“.

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This special version of our FAQ app is optimised to support the increasingly-popular Markdown text markup notation, allowing formatted text,  lists, code samples and embedded weblinks in your emails.

FAQ is a unique app that stores all the bits of text you use most often in your emails- opening phrases, answers to the questions you get asked most often, and closing phrases, along with any images and diagrams you may need. This allows you to create the perfect email in reply to a common question in just a few seconds- ideal for customer support, or handling questions from students or group members.

The new version interprets all Markdown formatting in your text, and includes the ability to easily preview your marked-up text.

FAQ will continue to be available in both versions- FAQ and the Markdown edition, so you can choose the one which suits you best.

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MailShot 2.0- Exchange, Android and More!

MailShot and MailShot Pro 2.0 are now available on the App Store. These are the latest in a long line of free updates to be released for our unique group email app since its launch last year, adding useful features each time.

Among other things, this update allows control over where your MailShot contacts are saved and introduces a new additional email format for compatibility with other platforms.

Select which address book to save to.

MailShot now saves its special group contacts to your default address book.

TIP: The default address book for your device is set on the “Mail, Contacts Calendars” page of the Settings app.

If you need more control over where your contacts are saved, you can select which address book types to use.

You can find more information on our support pages.

Exchange, Android and Google.

You can now store MailShot contacts in address books that are synchronised with an Exchange server. This simplifies a few things that tripped new users up, and allows you to synchronise MailShot group contacts to Android, Google etc.

You can use these group contacts to send email from Android devices, or from Google’s web mail. These extended features are provided as a convenience for our users, and your results may vary. Please do let us know if you encounter any problems or restrictions on use or group size when using this feature, so we can advise others.

TIP See these links for tips on using Mac Mail,  iCloud.com and the GMail iOS app for other workarounds to send email to MailShot groups.

‘Standard’ email address format.

MailShot uses a special address format for compatibility with iOS Mail.

You can now also create an additional, “standard” email address for the group contact.  This is enabled on the MailShot page of the Settings app.

This additional format will allow you to use MailShot groups in more places (but probably not Outlook, despite the name). Please let us know what does or doesn’t work for you.

NOTE: Take care to choose the correct address when you have two of them available. iOS is always listed first.

iCloud-based upgrading.

We now store the upgrade status for the free version of MailShot in iCloud.

If you install it to more than one device, a single in-app purchase upgrades them all (on iOS 5.0 and above.)

NOTE: Each group should still be managed from one device, and the contacts shared to your other devices.

Edit manually-entered contacts.

Just tap the contact in the list to edit its name or email address.

200-contact warning.

As more people create iCloud accounts, ‘me.com‘ addresses are becoming more popular. We have added an additional warning pop-up when a group exceeds 200 contacts, as this is the limit per email from me.com.

TIP: Any warnings that don’t apply to your email provider can be disabled on the MailShot page of the Settings app.

Confirmation before sort

We now ask for confirmation before a sort, as a number of users reported tapping the “sort” button when they didn’t intend to.

Retina Display

Icon and title page graphics have been updated for the new iPad retina display.

Minimum iOS version 

The minimum iOS version has been raised from 3.0 to 4.0. We estimate that fewer than 1% of our existing users are still using iOS 3.0-3.2.

If you encounter any problems please let us know, as we are always very happy to help. Our Support page and User Guide are also always available for you whenever you need them.

If you find MailShot useful, a new or refreshed review on the App Store is always very much appreciated (this is really important to us after an update, as old reviews get pushed to other pages.) The “rate” button on the title page of MailShot is provided to make this easier for you.

MailShot Pro Sends Group Email Around The World

A new version of MailShot hits the app store today, adding support for French, Spanish and Chinese languages.

We are really excited to introduce MailShot Pro to a wider audience of French and Spanish speakers, and into China, one of the fastest-growing markets in the world. The worldwide reach of the App Store gives a small developer like us a global presence in markets that we simply couldn’t enter on our own.

You can now find localised support for MailShot in French, Spanish, Chinese and of course English.

This release also fixes an issue that a few users have experienced when naming their MailShot groups.

As always, if you find MailShot useful, a review on the App Store is always very much appreciated, as each new release tends to hide the fantastic reviews we have received so far.

MailShot Sails Past 50,000 Users!


It’s great to hear that we have just passed another milestone for “MailShot Pro” and “MailShot”,  with over 50,000 users now enjoying our unique group email solution via the App Store.

We are celebrating with a new free update for both versions within the next few weeks, bringing larger groups for many users, better handling of in-app purchases, and more in-app help and error detection. We’ll let you know more about it when its available.

Thank you all for spreading the word about MailShot to others, its great to see how it has steadily grown more rapidly each month, and much of this has been by word of mouth.

If you need any assistance with MailShot, please see our support page or drop us an email,  we’ll do our best to help you.

“FAQ” Makes Supporting Your Customers Easy.

FAQ, a unique new app to handle customer support on the iPhone and iPad was released today from Soluble Apps, developers of the popular “MailShot Pro” group email app.

The best apps are often those written to solve a need shared by their developer, as this means they can fully appreciate the problem they are trying to solve. “FAQ” is one such app, and was designed to answer user support questions quickly and efficiently (or for any other situation where you might want the elements you need to compose emails right at your fingertips.)

Since its original release at the beginning of the year, we have handled a fair bit of user support for our popular “MailShot Pro”  group email app, and I like to think that the way we have done so has contributed to the reputation, and probably the review scores, that we have gained in that time. We try to treat each customer as an individual. Each enquiry reveals differing levels of supporting information, and user expertise, or asks a slightly different combination of questions, so we wouldn’t feel entirely happy just sending out a stock reply. But we also found that we are also repeating ourselves a lot, and doing far too much typing on our iPhone and iPad keyboards.

So we created FAQ, which makes its debut today on the App Store.

FAQ makes customer support much less repetitive. You use it to hold answers to all the most common questions you receive, along with reusable elements like opening and closing phrases, and supplemental information you might need (including images or web links). The items you select can be quickly combined into a response, ready to mail out, or copied to the clipboard, ready to paste back into a reply.

FAQ can also be used in many other situations where you may need to repeat information to customers, colleagues or pupils- such as warnings and disclaimers, instructions for finding your offices, stating office hours etc.

See the app page or support page/user guide for more information. Or find us on the App Store

UPDATE: This New video walks you through using FAQ for your customer support, and shows you it in action!