FAQ Email Composer 2.0 released

FAQ Email composer easily creates customer support emails for iPhone and iPad. Available now on the App Store.

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We are proud to announce the release of version 2.0 of “FAQ Email Composer“,  our unique app that helps you to easily create the perfect email.

The update provides a massive graphical refresh, with a much cleaner layout, and full compatibility with iOS 8.3. it also adds support for the larger screens of the iPhone 6 and iPhone 6 plus.

FAQ is ideal if you handle customer support, or provide information to a group of students, parents, sports teams. It works by holding all the blocks of text you may want to use to open and close emails and answer questions. Just select a couple of the blocks with checkmarks, and the email is created for you.

The new app is also available in a Markdown-optimised version, “FAQ: Markdown Email Composer”, now updated to feature a shortcut bar above the keyboard, for entering Markdown more quickly.

FAQ is an undiscovered gem, that always gets fantastic reviews from those who have tried it.


FAQ AppstoreFAQ Email Composer works with iPhone 6+, 6, 5S, 5c, 5, 4s and 4, iPod touch, iPad and iPad mini, running iOS 7.0 and above, and is available now on the App Store.


FAQ Markdown Email Composer” works with iPhone 6+, 6, 5S, 5c, 5, 4s and 4, iPod touch, iPad and iPad mini, running iOS 7.0 and above, and is available now on the App Store.

ShotList And FAQ Feature In New Book (Special Offer!)

hhhtopIts great to see our ShotList and FAQ apps featuring in Taz Goldstein’s new book “Hand Held Hollywood’s Filmmaking with the iPad & iPhone”. The book covers all stages of the filmmaking process, from script through to shoot (and after), with more than enough information to decide which apps and equipment are for you, and lots of useful tips and advice.

You can download the book from Amazon or direct from the publishers, who have also been kind enough to send us a 35% discount code to share with you. (Visit peachpit.com/hhh and enter “HHH” at the checkout). It is also available as a printed version.

The book also covers our unique FAQ app (which creates custom emails from reusable pieces) saying of it…

“FAQ was designed to be as productive as the people who use it, and for that reason it remains one of my favorite iOS utilities”

FAQ Email Composer 1.1- New Update (And A New Title)

We have just released an update for “FAQ“, our unique app that creates complete custom emails or text documents from your predefined text, in just a few clicks.

The new update adds iPhone 5 and iOS6 support, and the ability to duplicate entire topics, text and images. We have also retitled the app to “FAQ – Email Composer”- to give a clearer impression of what it does.

FAQ is great for customer support (and sees daily use here, answering user questions about our popular “MailShot” and “Shotlist” apps.) It is also fantastic for anything you may need to repeat often in email: such as instructions on how to reach your premises, boilerplate legal disclaimers, location details for grounds your team visits frequently, requests for donations, etc. It can really reduce the amount you need to use your device’s keyboard.

If you find it useful, as always, please spread the word. A review on the App Store is always much appreciated, especially after an update.

“FAQ” Makes Supporting Your Customers Easy.

FAQ, a unique new app to handle customer support on the iPhone and iPad was released today from Soluble Apps, developers of the popular “MailShot Pro” group email app.

The best apps are often those written to solve a need shared by their developer, as this means they can fully appreciate the problem they are trying to solve. “FAQ” is one such app, and was designed to answer user support questions quickly and efficiently (or for any other situation where you might want the elements you need to compose emails right at your fingertips.)

Since its original release at the beginning of the year, we have handled a fair bit of user support for our popular “MailShot Pro”  group email app, and I like to think that the way we have done so has contributed to the reputation, and probably the review scores, that we have gained in that time. We try to treat each customer as an individual. Each enquiry reveals differing levels of supporting information, and user expertise, or asks a slightly different combination of questions, so we wouldn’t feel entirely happy just sending out a stock reply. But we also found that we are also repeating ourselves a lot, and doing far too much typing on our iPhone and iPad keyboards.

So we created FAQ, which makes its debut today on the App Store.

FAQ makes customer support much less repetitive. You use it to hold answers to all the most common questions you receive, along with reusable elements like opening and closing phrases, and supplemental information you might need (including images or web links). The items you select can be quickly combined into a response, ready to mail out, or copied to the clipboard, ready to paste back into a reply.

FAQ can also be used in many other situations where you may need to repeat information to customers, colleagues or pupils- such as warnings and disclaimers, instructions for finding your offices, stating office hours etc.

See the app page or support page/user guide for more information. Or find us on the App Store

UPDATE: This New video walks you through using FAQ for your customer support, and shows you it in action!