Suggestion Box brings inspiration to Apple Watch

Suggestion Box is a unique app for improvisers and storytellers. Now on Apple Watch.

We are pleased to announce the release of version 2.0 of “Suggestion Box“, our app for improvisers, and storytellers. Screens from the app You can also use the app when playing charades and similar games, or to help with fresh ideas when you want to tell your child a story at bedtime, or work with them to create their own story. Just tap any of the colourful buttons to see a suggestion from that category.

boxwatchThe revised app now includes support for iOS 8 and the larger display sizes on iPhone 6 and 6 plus, as well as iPad.

It is also our first to include support for Apple Watch,  allowing you to get suggestions from the entire list featured in the main app,  directly on your wrist.

Try it out, and let us know what you think.
Suggestion Box IconSuggestion Box works with iPhone 6+, 6, 5S, 5c, 5, 4s, iPad, iPod touch and Apple Watch, and is available now on the App Store.

New edition of FAQ released, with Markdown support

MarkdownWe are happy to announce the release of “FAQ Markdown Email Composer“.

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This special version of our FAQ app is optimised to support the increasingly-popular Markdown text markup notation, allowing formatted text,  lists, code samples and embedded weblinks in your emails.

FAQ is a unique app that stores all the bits of text you use most often in your emails- opening phrases, answers to the questions you get asked most often, and closing phrases, along with any images and diagrams you may need. This allows you to create the perfect email in reply to a common question in just a few seconds- ideal for customer support, or handling questions from students or group members.

The new version interprets all Markdown formatting in your text, and includes the ability to easily preview your marked-up text.

FAQ will continue to be available in both versions- FAQ and the Markdown edition, so you can choose the one which suits you best.

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“FAQ” Makes Supporting Your Customers Easy.

FAQ, a unique new app to handle customer support on the iPhone and iPad was released today from Soluble Apps, developers of the popular “MailShot Pro” group email app.

The best apps are often those written to solve a need shared by their developer, as this means they can fully appreciate the problem they are trying to solve. “FAQ” is one such app, and was designed to answer user support questions quickly and efficiently (or for any other situation where you might want the elements you need to compose emails right at your fingertips.)

Since its original release at the beginning of the year, we have handled a fair bit of user support for our popular “MailShot Pro”  group email app, and I like to think that the way we have done so has contributed to the reputation, and probably the review scores, that we have gained in that time. We try to treat each customer as an individual. Each enquiry reveals differing levels of supporting information, and user expertise, or asks a slightly different combination of questions, so we wouldn’t feel entirely happy just sending out a stock reply. But we also found that we are also repeating ourselves a lot, and doing far too much typing on our iPhone and iPad keyboards.

So we created FAQ, which makes its debut today on the App Store.

FAQ makes customer support much less repetitive. You use it to hold answers to all the most common questions you receive, along with reusable elements like opening and closing phrases, and supplemental information you might need (including images or web links). The items you select can be quickly combined into a response, ready to mail out, or copied to the clipboard, ready to paste back into a reply.

FAQ can also be used in many other situations where you may need to repeat information to customers, colleagues or pupils- such as warnings and disclaimers, instructions for finding your offices, stating office hours etc.

See the app page or support page/user guide for more information. Or find us on the App Store

UPDATE: This New video walks you through using FAQ for your customer support, and shows you it in action!

MailShot returns to the App Store with the best update yet

Over the past four months we have released five updates to MailShot, adding new features for our many thousands of existing users each time. The update released onto the App Store today marks the biggest change yet for most of our users- here is what it adds:

Quick Add For Contacts

When adding a contact with a single email address, MailShot will now automatically add that contact and return to the contact page in MailShot without needing you to select the address (if you would prefer to see a dialogue for confirmation, just disable “Auto-add contact” in the Settings app)

When you add or edit a contact with multiple email addresses, MailShot now pops up a dialogue showing all known email addresses for that contact. By toggling the checkmarks you can easily add, delete or exchange the addresses.

You can also now have MailShot automatically add all known addresses when adding or importing a contact with multiple addresses (enabled as “Auto-Add all” in Settings.)

Import Groups Into MailShot

This new feature lets you import an entire group into MailShot in one go.

If you already have conventional Groups set up in the address book on your device, tap the “Import” button in MailShot, and select the Group. MailShot will scan through the Group, automatically skipping over contacts with no email address, adding any unknown contacts with a single email address and allowing the user to choose which address to use for contacts with multiple email addresses (or to automatically add them all, if enabled in Settings)

You can re-import the group again at a later date to pick up any additions. (A user setting controls whether MailShot ignores contacts with multiple addresses that are already known, rather than prompting for an email choice again.)

If you have not upgraded MailShot yet, the usual limits apply to the maximum number of contacts in a group.

For more information on this feature, see this entry on our support page

Highlight obsolete contacts

To make it easier to keep MailShot in sync with changes in your address book, we now highlight any email addresses that aren’t found in your local address book in red when viewed in MailShot.

To keep MailShot as responsive as possible with larger groups, this status is only refreshed when MailShot starts up, and when you visit the contacts list for a group.

TIP To refresh the status for all the groups on the groups page at once, tap “Home” and then return to the groups page.

Don’t worry if you intentionally removed some or all of the original contacts for a MailShot group as part of your desired workflow. this isn’t a problem – MailShot will continue to work as before, despite the red text. (NOTE: This will also occur if you added a contact from a “Global Address List”, so it is not stored locally on your device)

Use more than 50 contacts in a group

A side effect of being able to import contacts from groups is that more users may now need the ability to manage larger groups than the current in-app upgrade allows, so we have removed the limit in MailShot. Of course you will still be at the mercy of any limits your email provider may impose for a single email (I hear that Google set their limit at 100, for example).

Its Good To Be Back

This release fixes an issue with the update early last week that affected a minority of users using Exchange Wireless Synch.

As soon as we discovered the issue we pulled MailShot from the store, before most users upgraded, and prepared this new version for release. Big props to the Apple approvals team for testing and approving this update for us inside a week. Thanks for that!

Help Us To Help You

We hope you enjoy the new features, but every time that we update we lose all the fantastic comments you have made in the past, so we would ask that you please support us by rating and reviewing the new version on the App Store if you can, and helping to spread the word about MailShot so we can keep the updates coming in the future. Please let us know on our support email address if there is anything you’d like to see in those future versions.

If you haven’t tried MailShot yet, where have you been? It’s currently free to try on the App Store. Head over there and try it now, to see what you’ve been missing.

MailShot 1.40 Released- Now You See It On The App Store, Now You Don’t!

Monday 17th May– Just after update 1.40 went live, we learned of a possible issue affecting some users using Exchange for wireless synch of contacts. As we don’t want our Exchange-using customers to receive an undesirable update, and there is no way to roll back a version, we have temporarily suspended Mailshot sales from the App Store. We apologise for the inconvenience, but it is the right thing to do. We’ll be back very soon.

Tuesday 18th May– A new version was submitted to Apple earlier today. We’ll be back on the Store as soon as it’s approved. If you use Exchange Wireless Synch and are getting crashes, please see this page for our recommended workarounds.

If you need early access to version 1.41 to solve a pressing need or would simply like the opportunity to participate in it’s development, please drop us a line and ask to join our free test program, we have a few spaces available.

Monday 23rd- “We’re ba-ack!???” The new version of MailShot is in its final testing stage at Apple. I hope we’ll have good news in the next few hours. See this post for a full run-down on the exciting features in the new update.